Junior IT Compliance Officer

We Are Setting The Pace

Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve success. In our agile and demanding environment, you will be required to collaborate, ask the right questions and take the smart risk. Purpose We call ourselves Champions. Why Champions? Because it’s not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

Purpose

We're searching for a passionate Junior IT Compliance Office to join our Cape Town team! You'll help safeguard our organization's sensitive data, ensuring regulatory compliance, and mitigating risks. You will identify and address security vulnerabilities, implement effective controls, and provide guidance on compliance matters.

In essence, you will check that our computer systems are secure, that our employees know how to protect sensitive information, and that we're doing business with reliable partners. With you part of our team, you will assist us to protect our company's reputation, avoid legal issues, and keep our customers' data safe.

We Do The Right Things

Responsibilities of the Role

Regulatory Compliance:

• Build and maintain an understanding of relevant laws, regulations, and industry standards (e.g., GDPR, CIS, PCI DSS, ISO27001:2022 and SOC2).
• Assess the organization's compliance with these regulations.
• Maintain compliance policies and procedures.
• Conduct regular compliance audits to identify and address any gaps.
• Provide guidance to employees on compliance matters.

Internal Controls:

• Assess the effectiveness of internal controls to safeguard sensitive data.
• Identify and address security vulnerabilities.

Risk Management:

• Identify and assess IT-related risks.
• Develop and implement risk mitigation strategies.
• Monitor and manage risks on an ongoing basis.

Vendor Management:

• Evaluate the security practices of third-party vendors.
• Ensure that vendors comply with the organization's security requirements.
• Manage vendor relationships and contracts.

Additional Responsibilities:

• Provide training to employees on compliance and security awareness.
• Report to senior management on compliance status and risks.
• Collaborate with other departments to ensure compliance with IT-related regulations.
• Prepare and present reports and metrics to senior management.
• Stay up to date on the latest security threats and trends to proactively mitigate risks.
• Participate in other Information Security related tasks.

Requirements

We Are On A Learning Journey

Requirements of the Role

• Education: Diploma or related qualification in Information Technology

• Certifications: Relevant certifications such as CISM, CIPP, or other industry-recognized certifications would be beneficial.

• Experience in IT compliance, information security, or risk management.

Knowledge and Abilities

• An understanding of IT infrastructure, including networks, systems, and applications.

• Knowledge of security frameworks and standards (e.g., ISO 27001, PCI and SOC2) helpful.

• Experience in using compliance and security tools (e.g., vulnerability scanners and GRC platforms).

• Analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a1 team

• Understanding of common security vulnerabilities and risks, as well as countermeasures and compensating controls.

• Understanding of application and cloud and other security frameworks such as ISO27001, CIS, and NIST CSF.

• Ability to prioritize and successfully complete tasks while working under pressure in a fast paced environment.

• Strong critical thinking, analytical and problem-solving skills.

• Exceptional interpersonal and communication skills.

A Bit About You

Behavioral competency requirements of a Highflyer

• Team Player: Self-directed and dedicated team player who positively engages with the team to solve.
• Optimizing Processes: Optimally utilizes the tools and resources available to maximizes output. Conducts day-to-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
• Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up-to-date in the industry and offers technical advice, and support to own team and others.
• Effective Problem-Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
• Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives.
• Maximizing Awareness: Recognizes emotions and how it affects behavior and relationships. Self-aware and picks up on emotional cues in situations. Self-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
• Enabling Strategy: Implements the action plans in order to produce practical outputs while considering the implication, and consequences for the organization and our customers.
• Action Orientated Mindset: Know-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow-through on all commitments.
• Embracing Change: Invites change and stays focused and resilient, and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
• Driving Delivery: Goal-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real-time variance for effective tracking.

Benefits

Why You Should Join

Perks of the Role

• Medical Aid
• Pension contribution
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote working and access to office hubs as required.
• Home office set-up with laptop, monitor and other related items.

Stronger Together

Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.