Catering Manager

Fedics is seeking a Catering Manager to oversee the day-to-day operational management of a key account. The successful candidate will be responsible for maintaining a high standard of service delivery in line with site-specific SLAs, managing client relationships, conducting site visits, and supporting and developing site management.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Take full responsibility for the management of the unit Operate effectively in a demanding environment Set and manage service delivery standards Lead, motivate, train, and develop a team of staff Implement and maintain operational controls in line with budget requirements Ensure the quality of food preparation, presentation, and service meets Fedics standards Ensure compliance with all Fedics policies and procedures Manage daily HR and IR matters, including training, development, and performance management Anticipate client needs and proactively address potential complaints Take responsibility for all functions by organising, preparing, and coordinating operations Manage all administration, finances, debtors, and budgets Process Fedics documentation and compile and interpret weekly and monthly P&L reports Build and maintain strong relationships with clients and customers daily Be willing to work long hours and weekends when required Stay up to date with the latest food trends and industry best practices

Skills and Competencies

• Strong business acumen Excellent interpersonal skills Effective time management Computer literacy Honesty and reliability Strong attention to detail Innovative approach to improving systems and processes Strong communication and organisational skills High level of accuracy

Qualifications

• Matric (Grade 12) Relevant culinary tertiary qualification Minimum of 5 years' experience in a similar management role Experience with accounting systems Previous experience in the healthcare or retirement sector would be advantageous