Complaints Quality assurance Officer
ExecutivePlacements.com
Recruiter
Dante Personnel
Job Ref
CPT008245/GS
Date posted
Tuesday, June 9, 2026
Location
Northern Suburbs, South Africa
SUMMARY
COMPLAINTS QUALITY ASSURANCE ADMINISTRATOR
NORTHERN SUBURBS
SALARY MARKET RELATED
POSITION INFO
Minimum requirements
Grade 12
Diploma or degree in Business administration, insurance or related field
2+ years’ experience in insurance complaints handling, call centre, QA or customer service
Experience with MS Office, especially Excel, Word and Outlook
Monitor and evaluate inbound and outbound complaint calls.
Assessing calls
Ensuring all complaint handling is compliant with insurance regulations
Provide structured feedback and coaching
Implement improvements based on QA findings
Compile weekly and monthly QA reports
Track improvements in quality scores and complaint resolution efficiency
Collaborate with cross-functional teams to enhance scripts, procedures and customer interaction standards
Support onboarding and refresher training for new and existing consultants
Assist with operational backlogs and adhoc reporting
Consultant: Gameedah Stemmet - Dante Personnel Cape Town
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