Quality Coordinator

About The Position

ALS Inspection South Africa Pty (Ltd) is seeking a suitably qualified and experienced Quality Co-ordinator to join the Johannesburg branch. The successful candidate will support and maintain the organisation's Quality Management System (QMS), ensuring compliance with company procedures, customer requirements, regulatory obligations, and applicable quality standards. The role is responsible for coordinating quality-related activities, including document control, audits, corrective actions, quality reporting, training administration, compliance monitoring, and continuous improvement initiatives.

Quality Management System Administration

• Maintain and support the Quality Management System (QMS).
• Ensure quality documentation is current, controlled, and accessible.
• Support implementation and maintenance of ISO standards and certification requirements.
• Monitor QMS effectiveness and identify improvement opportunities.
• Assist with management reviews and quality performance reporting.

Document Control

• Administer document control processes and maintain controlled records.
• Coordinate document reviews, revisions, approvals, and distribution.
• Ensure obsolete documentation is appropriately archived.
• Maintain records retention schedules and compliance requirements

Audit Coordination

• Develop and maintain internal audit schedules.
• Coordinate and support internal, customer, supplier, and certification audits.
• Track audit findings and ensure corrective actions are completed.
• Support regulatory inspections and accreditation activities.

Quality Monitoring and Reporting

• Collect, analyse, and report quality performance data.
• Maintain quality dashboards and KPI reporting.
• Monitor non-conformances, customer complaints, audit findings, CAPA completion rates, supplier quality performance, and process compliance.

Customer and Supplier Quality Support

• Assist with customer quality concerns, investigations, and corrective actions.
• Maintain quality records and complaint registers.
• Support supplier quality monitoring, audits, and corrective action programmes.

Training and Compliance

• Coordinate quality-related training activities.
• Maintain competency matrices and training records.
• Promote quality awareness and continuous improvement initiatives.

Regulatory and Standards Compliance

• Support compliance with applicable regulations, customer requirements, and quality standards.
• Assist in maintaining certifications and accreditations.
• Monitor changes in regulatory and accreditation requirements.

Occupational Health & Safety

• Ensure quality audits incorporate OH&S requirements.
• Promote safe work practices and compliance with company safety policies.
• Identify and report unsafe conditions and practices.

Additional Requirements

• Travel to Sub-Saharan Africa sites may be required to support audit and quality programmes.
• Adhere to all ALS policies, procedures, values, ethical standards, and legislative requirements.

Requirements

Qualifications

• Tertiary qualification in Science, preferably Chemistry.
• 5–8 years of relevant working experience.
• Demonstrated laboratory experience.

Technical Knowledge & Experience

• Proven experience in a Quality Systems Management role, preferably within the mining or commodities industry.
• ISO 9001
• ISO 17025
• ISO 17020
• SANAS requirements
• Quality accreditation and certification systems
• Experience in validation processes, auditing, and continuous improvement methodologies.
• Strong ability to develop, standardise, and maintain policies and procedures.

Behavioural Competencies

• Ability to work independently and collaboratively.
• Strong interpersonal and consultative skills.
• Customer-focused with a commitment to service excellence.
• Excellent written and verbal communication skills.
• Strong analytical, organisational, and problem-solving abilities.
• High proficiency in Microsoft Office applications.
• Ability to drive a culture of quality and continuous improvement.