Support Consultant: Finance

Listing reference: adapt_000277

Listing status: Online

Apply by: 9 July 2026

Position summary

Industry: IT & Internet

Job category: Education and Training

Location: Midrand

Contract: Permanent

EE position: Yes

About our company

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

Introduction

To provide support to clients on the functionality of the ITS Integrator suite of products. The incumbent is responsible for the for logging, investigation, and resolution of queries from the clients, to fulfill the contractual obligation to the clients as laid out in the SLA (Service Level agreement).

PRIMARY

RESPONSIBILITIES FOR THE ROLE

• Investigate incidents relating to systems, within the scope of control and assign to other

departments where necessary.

• Continuous communication with originators of incidents with regards to their status and

activity.

• Perform reconciliations for the subsystem in the scope of control
• Recommend corrective actions after investigation.
• Participate in internal audits.
• Provide client support on the use of the ITS Integrator systems as per maintenance and service

level agreements (SLA).

• Log incidents on the ticketing system in response to customer or internal reports.
• Monitor statutory regulation alignment to the system within scope of control.
• Responsible for the integration between sub-systems allocated to the team and other ITS

systems.

SECONDARY

RESPONSIBILITIES - SERVICE MANAGEMENT ROLE

• Submission of quotations to client
• Follow up on status of order
• Close task if the client rejects the quotation
• Assistance with completion and sign of report
• Logging of tasks and submission to relevant BU’s
• Compile spreadsheet for submission to client
• Update of consolidated spreadsheet – internal Adapt IT
• Track and tracing of tasks

• SLA Reporting

i. Tracking and Reporting

ii. Incident Management

1. Keep register of Root cause s

• Weekly Check-ins
• Monthly Meetings
• Assist Client with Quarterly Forums
• Assist clients to run Forums
• Client Risk Management

i. Keep Risk Register log and manage with assistance of relevant stakeholders

• Monitor Audit reporting and DHET compliance
• Liaise with Contract Management making sure clients have current contracts and

Service Orders

COMPLIANCE

TO THE ISO 9001:2015 SUPPORT PROCEDURE

• Adhere to published procedures and standards.
• Maintain records in accordance with published procedures.
• Initiate

Minimum requirements

MINIMUM

QUALIFICATION EXPERIENCE REQUIRED

• Matric relevant qualification (e.g. Business Analysis/Testing Certificate etc.)
• Or 3 years of experience on the related subsystem

CORE

COMPETENCIES

KNOWLEDGE

• Intermediate to advanced business process knowledge
• Intermediate to advanced understanding of business principles
• Intermediate to advanced knowledge of statutory legislation
• Identify opportunities to sell systems and services to existing clients
• Intermediate to advanced knowledge of the sector
• Intermediate to advanced knowledge of the ERP systems function
• Intermediate to advanced knowledge of different modules in the various suite of products
• Continuous development of knowledge of software systems within scope of control.
• Continuous development of knowledge of business practices that are addressed by software

systems within scope of control.

SKILLS

• Ability to perform medium to complex investigations
• Design & analysis skills
• Research skills
• Mentoring and coaching skills

• Conduct Training and Consulting

• Ability to grasp business practices and recommend alternative solutions
• Intermediate to advanced problem-solving ability
• Ability to create, compose and edit written materials
• Agile and adaptable

COMMUNICATION

SKILLS

• Proficient written and verbal communication skills
• Proficient presentation and report writing skills
• Proficient negotiation skills
• Interpersonal skills

SYSTEM

KNOWLEDGE

Have Intermediate knowledge of:

• Finance Code Structure
• PMISS (From Requisitions to Invoicing) – Including Finance iEnabler

o PO – Purchase Order

o