Senior Test Analyst

Role Purpose

To own and produce high-quality technical specifications that enable delivery teams (including the AI, BPMN, Digital, Document Management, Integration & Persistence Teams) to implement consistent, secure, and scalable solutions across the Digital Layer,

API Gateway Layer, and downstream microservices/integration touchpoints. The role ensures requirements are translated into implementable designs (API contracts, integration specifications, data models, non-functional requirements) and remain traceable through build, test, and release.

Requirements

• 5 – 8 years experience as a Test Analyst / QA Analyst / Senior QA Engineer in complex enterprise environments.
• Proven experience testing across multiple layers: UI + API + integration + orchestration/workflows (BPMN/DMN advantageous).
• Demonstrated experience in automation (at least API and regression automation) and embedding tests into CI/CD pipelines.
• Experience supporting SIT and UAT with structured defect triage and stakeholder management.
• Relevant degree/diploma (advantageous): BSc Computer Science or equivalent practical experience.
• Advantageous: certifications in testing (e.g., ISTQB), API testing, automation tooling, or BPMN/DMN fundamentals.

Duties and Responsibilities

Process

• Define and execute an end-to-end test approach covering: functional testing, integration testing, regression testing, API testing, workflow testing (BPMN/DMN), and non-functional testing support (performance, security, reliability).
• Review requirements and technical specifications (from Senior Systems Analyst and engineering teams) to ensure they are testable, complete, and traceable to acceptance criteria.
• Design comprehensive test plans, test cases, and test scripts mapped to user stories, API contracts, BPMN flows, DMN decisions, and integration scenarios.
• Digital layer (web/mobile UI flows, validations, user journeys)
• API gateway & APIs (contract validation, routing/policy behaviour, throttling, auth,
• transformations)
• Microservices/integration (REST, async flows, error handling, retries, idempotency)
• BPMN orchestration (happy paths, boundary events, compensation, escalations, SLAs, human tasks)
• DMN & rules (decision table completeness, edge cases, correctness, rule conflicts)
• AI components (response quality tests, retrieval relevance, hallucination checks, prompt regression, document extraction accuracy)
• Implement and maintain automation test suites for stable/high-value flows (API automation, regression packs, smoke tests, workflow regression) and integrate them into CI/CD pipelines.
• Execute system integration testing (SIT) and support UAT by preparing environments, test data, scripts, and facilitating defect triage with stakeholders.
• Create and manage test data (synthetic and masked production-like datasets), including complex documents for OCR/V-LLM extraction and structured decision data for DMN tests.
• Identify, log, prioritise, and manage defects through the full lifecycle, working with developers to reproduce issues, validate fixes, and prevent regressions.
• Provide test execution reporting (daily/weekly status, defect trends, coverage metrics, readiness assessments) and contribute to go/no-go decisions.
• Ensure consistent application of quality standards: Definition of Ready/Done, release gates, and traceability (requirements ? tests ? defects ? releases).

Client

• Engage with Product Owners, Business SMEs, Ops teams, and delivery teams to confirm expected behaviour, acceptance criteria, and UAT readiness.
• Drive a high-service culture by ensuring delivered solutions meet usability and reliability expectations, especially for operational workflows and client-facing channels.
• Communicate risks early (coverage gaps, environment instability, unclear requirements, high defect density) and recommend mitigation actions.

People

• Collaborate closely with developers, system analysts, architects, and DevOps to embed quality early (“shift-left testing”).
• Promote best practices in testing, automation, and defect prevention through knowledge sharing and reusable test assets.
• Mentor junior testers (where applicable) and support consistent standards across manual and automated testing.

Finance

• Reduce rework and operational cost by preventing defects in production through strong regression coverage and effective defect management.
• Optimise testing effort via risk-based prioritisation and automation of repetitive, high-impact test scenarios.

Knowledge

• Strong understanding of the software test lifecycle: planning, design, execution, defect management, reporting, and release readiness.
• REST APIs (contracts, request/response validation, error models, auth patterns)
• API Gateway behaviour (routing, policies, throttling, transformations, security enforcement)
• Microservices integration (sync/async flows, retries, idempotency, correlation IDs, observability)
• BPMN workflow testing (events, gateways, incidents, human tasks, escalations, timers)
• DMN decision testing (decision tables, edge cases, completeness, rule conflicts)
• AI quality validation (RAG evaluation basics, retrieval relevance, prompt regression, output quality checks, document extraction accuracy metrics)
• Test automation capability using appropriate frameworks/tools (e.g., API automation, UI automation, workflow regression tooling) and CI/CD integration.
• Working knowledge of SQL for test validation (e.g., PostgreSQL), logs/monitoring for troubleshooting, and test environment management concepts.
• Strong documentation and reporting skills for traceability and auditability.

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