Manager, Salesforce Operations & Enablement

Execute daily surveillance activities by monitoring dashboards, identifying exceptions, and ensuring adherence to agreed SLA’s to minimize inefficiencies and mitigate reputational risk. Implement assigned projects and initiatives, track progress, and escalate risks as needed. Support process improvement by identifying inefficiencies and contributing to risk mitigation and compliance efforts.

Qualifications

Type of Qualification: First Degree

Field of Study: Investment Banking

Type of Qualification: First Degree

Field of Study: Risk Management

Qualification: RE5, Salesforce Ranger

Required

Experience Required

3-4 years experience

In-depth experience in Client Services environment, Banking and asset management in South Africa

Working knowledge of rules and regulations governing various operational functions

Experience in financial services, particularly in operations or compliance or audit or risk management

Experience in leading and implementing operations change enablement projects

Knowledge of surveillance tools and systems, and relevant regulatory frameworks

Familiarity with and knowledge of investment products and services

Additional Information

Behavioural Competencies

• Challenging Ideas
• Checking Things
• Convincing People
• Developing Expertise
• Documenting Facts
• Embracing Change
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Meeting Timescales
• Taking Action
• Team Working

Technical Competencies

• Automation Acumen
• Client Relationship Management
• Collaboration
• Compliance
• Continuous Improvement
• Financial Industry Regulatory Framework
• IT Systems
• Legal Compliance
• Operations Risk Management
• Process Auditing
• Process Management
• Project Management (Project Mgmt)
• Promote Good Governance, Risk & Control
• Research & Information Gathering
• Risk Management
• Solution Design & Enablement
• Stakeholder Management