Business Manager Human Capital COO Office

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

This role is accountable for coordinating strategic, operational, financial, governance, and project management activities across the HC COO Office, enabling aligned execution of priorities, robust performance tracking, disciplined resource management, and effective delivery of strategic initiatives. The role collaborates with relevant stakeholders to translate plans into measurable business outcomes.

KEY FOCUS AREAS

• Coordinate HC COO Office Strategy and Operations
• Enable Executive Reporting and Decision Support
• Drive Financial Planning and Resource Optimisation
• Lead Performance Tracking and Management Reporting
• Oversee Workforce Planning and Capacity Alignment
• Manage Procurement, Contracts, and Vendor Performance
• Strengthen Governance, Risk, and Strategic Delivery

KEY ACCOUNTABILITIES

Coordinate HC COO Office Strategy and Operations

• Act as the central coordination point for strategic, operational, and project management activities across the HC COO Office.
• Align workstreams, priorities, and deliverables to support integrated execution across the Human Capital portfolio.
• Maintain visibility of critical milestones, interdependencies, and execution risks to support delivery discipline.

Enable Executive Reporting and Decision Support

• Prepare high-quality reports, dashboards, briefing packs, and executive updates for the HC COO and Leadership Team.
• Consolidate business information from multiple sources into clear, accurate, and decision-useful management insight.
• Support leadership forums and governance discussions through timely reporting, analysis, and follow-through on agreed actions.

Drive Financial Planning and Resource Optimisation

• Review workforce plans, vendor costs, productivity measures, and resourcing assumptions to support effective resource utilisation.
• Partner with Finance teams to support budgeting, forecasting, cost planning, and expenditure oversight across the Human Capital portfolio.
• Track financial drivers and identify opportunities to improve cost efficiency, resource allocation, and value delivery.

Lead Performance Tracking and Management Reporting

• Define, monitor, and report on KPIs, OKRs, balanced scorecards, and other performance measures linked to strategic goals.
• Analyse performance trends, highlight delivery gaps, and provide insight to support corrective action and improved execution.
• Establish consistent reporting disciplines that strengthen accountability, transparency, and management decision-making.

Oversee Workforce Planning and Capacity Alignment

• Lead workforce demand and capacity planning activities to ensure staffing models align to business priorities and delivery requirements.
• Assess workforce needs against budget, productivity expectations, and operating plans to support sustainable execution.
• Provide insight on capacity constraints, skills requirements, and resource trade-offs to inform planning decisions.

Manage Procurement, Contracts, and Vendor Performance

• Oversee procurement and contract administration processes for the HC COO portfolio in line with business requirements and policy.
• Monitor vendor performance, service levels, contractual obligations, and delivery outcomes to ensure value for money.
• Support contract governance, supplier issue resolution, and ongoing review of commercial arrangements and controls.

Strengthen Governance, Risk, and Strategic Delivery

• Track progress on strategic initiatives and projects, identifying dependencies, delivery risks, and areas requiring escalation.
• Monitor governance frameworks, policy adherence, and control requirements to ensure alignment with internal standards and regulatory expectations.
• Support effective implementation of risk management practices, governance routines, and portfolio oversight mechanisms.

KNOWLEDGE AND SKILLS

Knowledge

• Business management practices within complex corporate or financial services environments
• Financial planning, budgeting, forecasting, and cost management principles
• Performance management frameworks, including KPIs, OKRs, and balanced scorecards
• Workforce planning, demand forecasting, and capacity modelling approaches
• Procurement, contract management, and vendor governance requirements
• Risk management, governance controls, and regulatory compliance principles
• Project, programme, and portfolio management methodologies
• Management reporting, dashboard design, and business insight generation

Skills

• Strategic planning and operational coordination
• Financial analysis and resource optimisation
• Dashboard development and management reporting
• Data analysis, trend interpretation, and insight generation
• Project tracking, dependency management, and escalation management
• Stakeholder engagement, influencing, and cross-functional collaboration
• Executive communication, presentation, and briefing preparation
• Planning, organising, and delivery management

QUALIFICATIONS AND EXPERIENCE

Education/Qualification

• Bachelor’s degree in Business Management, Finance, Commerce, Human Resources, or a related field

Work Experience

• 5 - 12 years experience in a specific capability of importance to the bank, including a track record of 3 years in a people management position
• Relevant experience in business management, COO office support, strategic planning, PMO, or operational management within a large and complex organisation
• Experience supporting senior leaders through management reporting, dashboards, executive briefings, and performance reporting
• Experience in financial planning support, workforce planning, resource management, procurement, and vendor oversight
• Leadership or project leadership experience required

Technical Competencies

• Strategic Business Management
• Financial Planning and Cost Control
• Workforce Planning and Capacity Management
• Performance Measurement and Reporting
• Project and Portfolio Coordination
• Governance, Risk, and Compliance Management
• Procurement and Contract Management
• Vendor Performance Management

Behavioural Competencies

• Initiative
• Approaching Work Strategically
• Operational Problem Solving
• Presents in an Easy to Understand and Memorable Fashion
• Building and Maintaining Networks and Relationships
• Influencing Teams and Processes
• Building Strong Teams
• Implementing and Driving Change

Leadership Competencies

• Strategic Thinking
• Business Acumen
• Communication
• Influence
• Leadership
• Delivering Results
• Adaptability
• Collaboration
• Decision-Making

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised