Claims Manager

A leading short-term insurance client based in Cape Town has an exciting opportunity for a Claims Manager to join the team to oversee the end-to-end claims process, leading the team to ensure accurate, timely, and compliant claims handling while balancing client satisfaction with financial risk control.

• Oversee end-to-end claims from initiation to settlement.
• Collaborate with stakeholders, resolve disputes, maintain client satisfaction.
• Manage complex, high-value claims, guiding strategy and decisions.
• Set, monitor claims performance standards meeting goals and regulations.
• Oversee investigations and validate claims, coverage, and settlements.
• Lead, mentor, and manage claims team and staff
• Train team on claims techniques and legal requirements.
• Conduct evaluations, set objectives, ensure performance metrics met.
• Develop strategies and policies reducing costs and ensuring compliance.
• Analyse data, report performance, forecast volumes, mitigate risks

Minimum Requirements

• Matric
• NQF4 or NQF5 in Short-term InsurancExperience engaging with brokers, clients, loss adjusters, and service providers
• Minimum of eight (8) years’ claims handling experience (motor or non-motor
• Strong technical understanding of policy interpretation, liability, and claims settlement
• Proven ability to teams, workloads, and performance
• Experience with claims processes, SLAs, KPIs, and turnaround times
• Experience handling escalations, complaints, and complex/high-value claims

Advantageous

• Degree or diploma in Insurance, Risk Management or Business Administration

• Qualification in Management or Business Leadership

• RE5 certification

Package will be discussed during interveiw

Send your application to ***email_hidden***

NOTE: Should you not receive a response within 14 days please consider your application unsuccessful