Key Accounts Manager

Job Advert Summary

The Feedem Catering Group is currently recruiting for a Key Accounts Manager with Corporate experience, you will be responsible for managing and nurturing relationships with key clients across multiple contracts under a single corporate client. This includes overseeing the delivery of catering services, ensuring the highest standards of service, and driving client satisfaction. You will act as the primary point of contact for these accounts, ensuring seamless communication and efficient delivery of catering services that align with the client’s needs and expectations.

Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts.

We provide a wide range of catering and associated services to clients in all industries. We customise our catering and services according to their needs. Our services are offered with confidence as everything we do is underpinned by an ethical code and full compliance with all the relevant industry standards and regulations.

We have a country-wide footprint with our head office in Johannesburg, and regional offices in Cape Town, Durban, George, Worcester, Port Elizabeth, Rustenburg, Kimberley and Bloemfontein.

Minimum Requirements

• • 3-5 years of experience in Key Account Management, preferably in corporate catering or hospitality.
  • Proven experience managing multiple contracts with large corporate clients.
  • Strong understanding of catering operations and logistics.
• • Exceptional communication, negotiation, and interpersonal skills.
  • Ability to manage complex client relationships and balance multiple priorities.
  • Strong project management and organizational skills.
  • Analytical mindset with the ability to interpret data and drive decision-making.
  • High attention to detail and ability to maintain quality across multiple contracts.
  • Proficiency with CRM software, MS Office Suite (Excel, Word, PowerPoint).
  • Drivers license and own reliable transport

Duties and Responsibilities

• Build and maintain strong, long-lasting relationships with key clients, ensuring their ongoing satisfaction with our services.
• Act as the primary point of contact for the client, addressing their needs, inquiries, and feedback promptly.
• Identify opportunities for upselling and cross-selling additional services to enhance client satisfaction and expand the account.

• Oversee multiple catering contracts under one corporate client, ensuring each contract is delivered efficiently, on time, and within budget.
• Collaborate with the operations and catering teams to ensure smooth service execution at all locations under the client’s portfolio.
• Review and renew contracts, ensuring that terms, service levels, and pricing are aligned with client expectations and business objectives.

• Coordinate with catering teams and vendors to ensure high-quality, customized catering services are delivered consistently across all client contracts.
• Ensure that all client requirements, dietary preferences, and specific requests are met while maintaining profitability and operational efficiency.
• Regularly inspect service quality and provide feedback to improve the catering experience.

• Develop and present regular reports on client performance, service quality, and contract status to senior management.
• Analyze client data and feedback to identify trends, opportunities for improvement, and potential risks.
• Monitor account performance, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).

• Proactively identify potential issues and concerns, addressing them before they escalate.
• Resolve any client complaints or service disruptions in a timely and effective manner to maintain customer satisfaction.

• Work closely with the sales, operations, and marketing teams to ensure the client’s needs are met and exceeded.
• Ensure the catering team is fully briefed on the client’s preferences and expectations, fostering a collaborative working environment.

• Drive client retention by maintaining strong relationships and identifying opportunities for future business growth.
• Identify and pursue potential new business within the existing corporate client portfolio.

• Manage the financial aspects of the accounts, ensuring adherence to budgets and maintaining profitability while delivering excellent service.
• Monitor costs, adjust pricing, and optimize resources to meet both client needs and business objectives.