Specialist, Complaints

Job Overview

Business Segment: Insurance & Asset Management

Company: Standard Insurance Ltd

Location: ZA, GP, Roodepoort, 4 Ellis Street

Job Type: Full-time

Job Ref ID: 80308468A-0001

Date Posted: 6/10/2026

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To specifically attend to client’s complaints on behalf of the company for the short - term insurance. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e., Call Centre, social media and other mandated platforms.

Qualifications

Type of Qualification: First Degree

Field of Study: Insurance Related Qualification

Experience Required

Insurance & Asset Management

3-4 years industry related experience for both short term/long term. Working experience in the position. Broad personal lines insurance experience

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Additional Information

Behavioural Competencies

Articulating Information

Challenging Ideas

Providing Insights

Showing Composure

Taking Action

Thinking Positively

Upholding Standards

Technical Competencies

Call Reporting

Compliance

Customer Reception and Channeling

Digital Analytics and Reporting

Product and Services Knowledge

Promote Good Governance, Risk & Control

Risk Awareness

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Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]