Onsite Support & Installation Technician

We’re Hiring: Installation & Support Technician – Lesaka Merchant Division (Hospitality), East London & Mthatha (Eastern Cape)

Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and we’re looking for a dedicated

Installation & Support Technician to join us in East London & Mthatha, Eastern Cape.

The successful candidate will report to the Area Manager – Eastern Cape and will play a key role in delivering high‑quality POS installations, client training, and post‑implementation support across both regions and surrounding areas.

This is an excellent opportunity for a hands‑on, customer‑focused technician who enjoys working in fast‑paced environments, solving problems in the field, and owning projects from start to finish.

What You’ll Do

As an Installation & Support Technician, your responsibilities will include:

POS Installations & Go‑Lives

• Installing and configuring POS hardware and software at client sites
• Executing POS and Back Office setups (stock control, administration, reporting)
• Managing go‑lives, including after‑hours support and hand‑holding
• Ensuring all installations meet quality, compliance, and SOP standards

Technical Support

• Providing technical and software support during business hours
• Delivering after‑hours standby support as per the regional roster
• Escalating or coordinating support cases to ensure timely resolution

Client Training & Handover

• Training client staff on POS and Back Office systems
• Ensuring clients are confident and operational before handover
• Obtaining client readiness and sign‑off where applicable

Team & Operational Support

• Collaborating with the regional technical team
• Taking ownership of allocated installation sections (POS or Back Office)
• Supporting team continuity during critical operational periods

Accountability & Ownership

• Taking full responsibility for assigned installations and support tasks
• Completing tasks regardless of time pressures or operational challenges
• Delivering professional, client‑centric service at all times

Minimum Requirements

To be considered, you must have:

An IT qualification (A+ and N+ highly recommended)

Windows networking experience

3–5 years of experience in the IT or technical support field

Strong technical support background (essential)

Excellent English communication skills (written & verbal)

Strong problem‑solving capabilities

Ability to work independently with minimal supervision

Willingness to work irregular hours and travel between East London, Mthatha, and surrounding areas

Your own reliable vehicle

Who We’re Looking For

Someone Who Is

• Customer‑centric
• Technically confident
• Calm under pressure
• Proactive and solutions‑driven
• Comfortable working independently in the field

Preference will be given in support of EE / AA measures.

Working Conditions

• Monday – Friday, 08:00–17:00
• After‑hours work required during go‑lives and critical support periods
• Standby duties as per the regional support roster

Key Result Areas (KRAs)

Successful POS Implementations

• Installations completed on time and to standard
• Smooth go‑lives with minimal post‑implementation issues

Quality & Compliance

• Alignment to SOPs and technical standards
• Accurate configurations with minimal rework

Client Training & Readiness

• Confident, well‑trained client staff
• Smooth handovers with reduced dependency

Technical Support Delivery

• Responsive, effective support during business and after‑hours
• Issues resolved within acceptable timelines

Ownership & Reliability

• Full accountability for assigned work
• Reliable participation in standby and after‑hours duties

Team Contribution

• Effective collaboration
• Support during high‑demand periods

Ready to Join Lesaka Merchant Division (Hospitality)?

Take the next step in your technical career — apply now!

If you meet the requirements and are eager to make an impact in a dynamic, customer‑focused environment, we want to hear from you.

Don’t miss this opportunity — submit your application today or share this role with a talented technician who would be a perfect fit!

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