Payment Network Support Specialist

Recruiter

CapitalH

Job Ref

2301414487

Date posted

Wednesday, June 10, 2026

Location

Stellenbosch, South Africa

SUMMARY

POSITION INFO

Our client, leading payment aggregator and provider of secure payment solutions, is looking for a Payment Network Support Specialist to support network operational processes within a fast-paced payments environment.

The role requires strong attention to detail, analytical ability, and the capacity to work with multiple data sources while supporting time-sensitive operational requirements. The ideal candidate is highly organised, proactive in resolving discrepancies, and able to work accurately in a data-driven environment.

Responsibilities include

• Support network onboarding processes and rollouts
• Compile and maintain accurate network and biller-related information
• Validate and reconcile fee schedules against active, dormant, and pending network configurations
• Cross-reference data across internal systems such as Portal and MINT, as well as external fee sheets
• Manage relevant portals and inboxes and ensure compliance with onboarding and documentation requirements
• Liaise with internal teams regarding network onboarding and biller activations
• Coordinate biller and merchant activation, deactivation, and configuration changes across networks
• Escalate operational issues or discrepancies where necessary
• Ensure the accuracy and integrity of network related data across systems
• All other tasks related to the role

Essential minimum qualifications, skills, and experience

• Relevant tertiary qualification
• 3 – 5 years’ experience in a similar customer support, operational, or data-focused role
• Advanced working knowledge of Microsoft Excel, including formulas such as VLOOKUP, XLOOKUP, pivot tables and working across multiple datasets
• Experience in the Financial Services industry with a focus on the payments industry is highly advantageous
• Valid driver’s license and reliable transport
• Fluent in English. Any additional language will be seen as beneficial

General

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
• Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
• Applicants must have the legal right to work in South Africa at the time of application.
• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.