Senior Service Level Specialist

The purpose of the Service Level Specialist role is to engage business stakeholders to understand service requirements and expectations and then to develop, negotiate and manage Service Level Agreements with third-party vendors as well as internal teams. Implement proactive monitoring tools to generate reports on breached SLAs and lead service review meetings to highlight any gaps and enforce corrective actions are taken. Through analysing data, identify opportunities for service improvement and develop action plans. The role works very closely with all support teams governed by SLAs. Through routine checks, reports and stakeholder engagement, the Service Level Manager continually looks at effective ways of improving service delivery.