Internal Sales Representative (FMCG) - Hospitality

ExecutivePlacements.com

Be Different Recruitment

2037613514

Wednesday, June 10, 2026

Johannesburg, South Africa

In order to be considered the following is required:

Matric (Grade 12) essential
Diploma or Certificate in Sales, Marketing, Business Administration, or a related field is advantageous
2–5 years' experience in internal sales, telesales or customer service within the FMCG industry
Experience working with retailers, wholesalers, distributors or key accounts preferred
Proven track record of achieving sales targets
Strong sales and negotiation skills
Excellent communication and interpersonal skills
Customer-focused with a proactive approach
Strong administrative and organizational abilities
Proficient in Microsoft Office (Excel, Word, Outlook)
Experience with ERP and CRM systems
Ability to multitask and work in a fast-paced environment
Strong attention to detail and problem-solving skills

Achieve monthly, quarterly, and annual sales targets
Proactively contact customers to generate sales and promote products
Identify upselling and cross-selling opportunities within existing accounts
Follow up on sales leads and customer enquiries promptly
Develop and maintain strong relationships with customers to encourage repeat business
Assist in executing sales promotions, campaigns and product launches

Provide professional and efficient support to customers regarding products, pricing and availability
Resolve customer queries, complaints, and order issues in a timely manner
Ensure high levels of customer satisfaction and retention
Maintain accurate customer records and communication logs

Process customer orders accurately and efficiently
Monitor order status and coordinate with logistics, warehousing, and distribution teams
Ensure timely delivery of products and communicate any delays to customers
Manage returns, credits, and claims according to company procedures

Prepare quotations, sales reports, and customer account updates
Monitor customer purchasing trends and identify growth opportunities
Assist with customer account reconciliations and payment follow-ups where required
Maintain accurate CRM and sales system records

Maintain up-to-date knowledge of company products, pricing structures and promotions
Monitor competitor activities and market trends
Provide feedback to management on customer needs and market opportunities

Work closely with external sales representatives, customer service teams, and operations departments
Support key account management activities where required
Participate in sales meetings, training sessions, and business reviews

Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.