Senior IT Technician

ABOUT THE ROLE

Superior Support is a growing managed IT services provider based in Cape Town. We don’t just fix problems, we prevent them, improve performance, and deliver support our clients can count on every day.

We’re looking for a Senior IT Technician who brings both technical depth and a genuine drive to serve. This is a hands-on role for someone who thrives in sometimes complex and messy environments, takes ownership of outcomes, and is motivated by making a real difference for the businesses they support.

You’ll work across Microsoft 365, network infrastructure, server environments, security tools, and backup systems, supporting a diverse portfolio of clients with high expectations and real operational needs.

ROLE AT A GLANCE

Location - Cape Town, South Africa (Remote & Onsite)

Role Type - Full-Time | Senior Individual Contributor

Experience - 5+ years in remote/onsite IT support

Apply - ***email_hidden*** - include a cover letter

WHAT YOU’LL DO

• Deliver exceptional remote and onsite technical support to clients across Cape Town and surrounding areas
• Administer and optimise Microsoft 365 environments including Exchange, Teams, SharePoint, and Azure AD
• Design, configure, and troubleshoot network infrastructure with a focus on MikroTik environments
• Manage and maintain Windows Server environments, ensuring stability, performance, and security
• Administer ESET endpoint security across client estates, including policy management and incident response
• Oversee backup and disaster recovery solutions — ensuring client data is protected and recoverable
• Conduct regular site visits and client IT audits, identifying risks and presenting practical remediation plans
• Contribute to continuous improvement initiatives across systems, documentation, and service delivery
• Collaborate with the technical team to escalate, resolve, and learn from complex incidents

WHAT WE’RE LOOKING FOR

Essential

• 5+ years of experience in IT support, with a strong track record in both remote and onsite environments
• Solid, hands-on Windows Server administration skills (Active Directory, DNS, DHCP, Group Policy, Hyper-V)
• Confident working with MikroTik routers and switches: configuration, VLANs, VPNs, and troubleshooting
• Experience administering ESET Security: including deployment, policy management, and threat response
• Practical knowledge of backup and disaster recovery tools and methodologies
• Valid driver’s licence and own transport for client site visits
• Excellent communication skills — able to explain technical issues clearly to non-technical stakeholders

Beneficial

• Microsoft 365 administration experience (Exchange Online, Intune, Azure AD, SharePoint)

• Exposure to RMM and PSA platforms (e.g. Datto RMM)

• Familiarity with POPIA compliance requirements in an IT services context

• Experience working in a managed services provider (MSP) environment

CORE TECHNICAL SKILLSETS

Technology & Proficiency Required

1. Windows Server: Core Essential
2. Microsoft 365 Administration: Beneficial / Advantageous
3. MikroTik Networking: Comfortable / Essential
4. ESET Security Administration: Core / Essential
5. Backup & Disaster Recovery: Core / Essential

WHAT YOU CAN EXPECT

• A diverse client portfolio across multiple industries - no two days are the same

• A collaborative, solution-first team culture with genuine mentorship and peer support

• The opportunity to make a real business impact - your work matters to the clients who depend on us

• A company in active growth, building its managed services offering with the right people at the centre

HOW TO APPLY

Send your CV to: ***email_hidden***

Please include a cover letter that describes why you feel you are a good fit for this role. Applications without a cover letter will not be considered.

We look forward to hearing from you.