Switchboard Operator

Tsebo Facilities Solutions is looking for a Switchboard Operator to provide a professional, efficient, and reliable switchboard service by managing incoming and outgoing communications, ensuring accurate call routing, and delivering a positive first point of contact experience for all internal and external stakeholders.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Incoming Calls Management

• Answer all incoming calls promptly and professionally
• Greet callers using the approved switchboard script
• Provide accurate and relevant hospital information
• Transfer calls to the correct extensions without delay
• Take clear and detailed messages when required and relay them promptly

Emergency Call Handling

• Initiate emergency calls as required by hospital protocols
• Maintain accurate records of all emergency calls

Customer Service

• Ensure a positive experience for all callers through professional interaction
• Handle high call volumes calmly and efficiently
• Maintain confidentiality and professionalism at all times

Operational Compliance

• Adhere to TFS House Rules and all SHEQ requirements (ISO 9001, ISO 14001 & ISO 18001)
• Follow all organisational procedures and communication protocols

Skills and Competencies

• Basic computer literacy (MS Word and Excel)
• Switchboard/telephony systems operation
• Strong telephone etiquette
• Clear, well-spoken communication skills
• Ability to multitask and manage multiple calls efficiently
• Good attention to detail and organisational skills

Qualifications

Minimum Requirements

• Grade 12

Advantageous

• Secretarial or Telephonist Certificate/Diploma

Experience

• 1–2 years in a similar role Customer service experience Experience operating a busy electronic switchboard