Installation & Support Technician

We’re Hiring: Installation & Support Technician

Lesaka Merchant Division (Hospitality) – Kimberley, Northern Cape

Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and we’re looking for a dedicated

Installation & Support Technician to join us in Kimberley, Northern Cape.

The successful candidate will report to the Area Manager and play a key role in delivering high‑quality POS installations, client training, and post‑implementation support across the region.

This is an excellent opportunity for a hands‑on, customer‑focused technician who enjoys working in fast‑paced environments, solving problems in the field, and owning projects from start to finish.

What You’ll Do

POS Installations & Go‑Lives

• Install and configure POS hardware and software at client sites
• Execute POS and Back Office setups (stock control, administration, reporting)
• Manage go‑lives, including after‑hours support and client hand‑holding
• Ensure all installations meet quality, compliance, and SOP standards

Technical Support

• Provide technical and software support during business hours
• Deliver after‑hours standby support according to the regional roster
• Escalate or coordinate support cases for timely resolution

Client Training & Handover

• Train client staff on POS and Back Office systems
• Ensure clients are confident and fully operational before handover
• Obtain client readiness and sign‑off where applicable

Team & Operational Support

• Collaborate with the regional technical team
• Take ownership of allocated installation sections (POS or Back Office)
• Support team continuity during critical operational periods

Accountability & Ownership

• Take full responsibility for assigned installations and support tasks
• Deliver regardless of time pressures or operational challenges
• Provide professional, client‑centric service at all times

Minimum Requirements

To be considered, you must have:

• IT qualification (A+ and N+ strongly recommended)
• Windows networking experience
• 3–5 years’ experience in IT or technical support
• Strong technical support background (essential)
• Excellent English communication skills (written & verbal)
• Strong problem‑solving ability
• Ability to work independently with minimal supervision
• Willingness to work irregular hours and travel across the Northern Cape & surrounding areas
• Own reliable vehicle

Who We’re Looking For

We’re Looking For Someone Who Is

• Customer‑centric
• Technically confident
• Calm under pressure
• Proactive and solutions‑driven
• Comfortable working independently in the field

Preference will be given in support of EE / AA measures.

Working Conditions

• Monday – Friday, 08:00–17:00
• After‑hours work required during go‑lives and critical periods
• Standby duties as per regional support roster

Key Result Areas (KRAs)

Successful POS Implementations

• Installations completed on time and to standard
• Smooth go‑lives with minimal post‑implementation issues

Quality & Compliance

• Alignment with SOPs and technical standards
• Accurate configurations with minimal rework

Client Training & Readiness

• Confident, well‑trained client staff
• Smooth handovers with reduced dependency

Technical Support Delivery

• Responsive, effective support (business hours & after‑hours)
• Timely resolution of issues

Ownership & Reliability

• Full accountability for assigned work
• Reliable participation in standby duties

Team Contribution

• Effective collaboration
• Support during high‑demand periods

Ready to Join Lesaka Merchant Division (Hospitality)?

Take the next step in your technical career — apply now!

If you meet the requirements and are ready to make an impact in a dynamic, customer‑focused environment, we’d love to hear from you.

Don’t miss out — apply today or share this opportunity with a talented technician!

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