Service Advisor Kia South Africa (Pty) Ltd

The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.

Specific Role Responsibilities

• To deal with all customers and coordinate service work and time
• To act as liaison between service customers and dealership
• To promote the sales of labour and parts
• Maintain service appointment list
• Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy
• Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
• Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs)
• Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions
• Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs
• Settle customer complaints promptly
• Explain to the customer work performed and parts replaced when presenting the invoice
• Inform the Service Manager about trends in customer appointments, and shop performance
• Inform the sales department of the customers intention or possible intention to trade or sell
• Perform test drive after completion of repairs if necessary
• Attend training that the distributor provides for Service Advisor
• Maintain neat and tidy appearance for greeting customer
• Develop communication skills to reinforce customer relationship
• Conform to warranty policies
• Keep on top of work in progress
• Cash outstanding

Qualification and Experience

• Matric Certificate
• 3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge
• Kia brand background would be an added advantage

Skills and Personal Attributes

• Occupational Health and Safety
• Trust and Integrity