Key Accounts Controller

Recruiter

SHARON NUROCK RECRUITMENT CC

Job Ref

DUR003492/NA

Date posted

Thursday, June 11, 2026

Location

Johannesburg, South Africa

Salary

R312 000.00 per annum (cost to company)

SUMMARY

Our client is an industry leader, and a proud member of a larger JSE listed Group. They seek an experienced Key Accounts Controller, who will handle day-to-day customer service for existing key account customers in the Gauteng region.

This role supports the Business Development Manager by managing inbound phone and walk-in queries, helping with quote preparation, and keeping customer records up to date. The successful candidate will be organised, customer-focused, and able to work independently on routine customer requests while escalating more complex issues appropriately.

POSITION INFO

The Person

• Matric.
• Must be fluent in Mandarin (non-negotiable).
• Tertiary qualification a strong advantage.
• Minimum 3 to 5 years customer service or administrative support experience.
• Logistics or warehousing background preferred.
• Must be able to start immediately.
• Familiarity with warehousing, freight or logistics operations, an added advantage.
• Excellent Excel skills.

The Job

• Customer Service & Query Handling:
• Answer inbound phone calls and walk-in queries from existing customers.
• Handle routine questions on pricing, service availability, delivery status, and account queries.
• Log customer interactions in the system and escalate complex issues to the BDM.
• Quote Preparation Support:
• Assist the BDM with preparing customer quotes.
• Track active quotes and follow up with customers on pending ones.
• Co-ordinate with Head Office when non-standard pricing or rate approvals are needed.
• Account Administration:
• Maintain accurate customer records, contact details, and account information.
• File customer correspondence, quotes, and service requests.
• Prepare basic activity summaries for the BDM when requested.

Skills, Knowledge and Competencies:

• Strong communication skills.
• Strong computer skills.
• Good understanding and demonstrated commitment to excellent customer service.
• Demonstrated analytical and problem-solving skills.
• Demonstrate commitment to continuous improvement of work process.
• Results-orientated.
• Able to proactively identify and resolve problems.
• Ability to work and make decisions.
• Strong attention to detail and accuracy.
• Strategic thinker.
• Self-motivated to learn new concepts and participate in new projects.
• Professional and calm under pressure.
• Team player.