Chief Delivery Officer

THE GENASYS STORY

The Genasys story began in 1997 with a visionary founder who recognised that software was the key to revolutionising insurance efficiency and delivering exceptional customer experiences. From humble beginnings, we've grown into a recognised Insurtech leader, celebrating over 25 years of innovation.

We have a strong foothold in South Africa and the UK, and our expansion into international markets is a testament to our continuous growth and impact. Our unwavering mission is to be the preferred software solutions partner to the insurance industry across Europe, Africa, and the rest of the world.

At Genasys, our core values of transparency, honesty, integrity, and personal accountability drive everything we do. We pride ourselves on delivering excellence in insurance technology, building lasting partnerships, and always doing what we say we will.

Our comprehensive and dynamic insurance management system is a testament to our commitment to innovation. It's a modular, cloud-based solution that can be applied to any insurance business, adapting seamlessly regardless of currency, language, or destination. With our platform, clients benefit from faster product launches and an average of 34% reduction in operating costs, enabling them to transact over £3 billion in Gross Written Premium and manage over 1.5 million insurance policies globally.

Our flagship platform provides end-to-end policy administration, covering the entire insurance policy lifecycle. This includes intuitive, no-code tools for building wholesale and retail quote-and-bind journeys, seamless renewals, mid-term adjustments, and cancellations. It empowers insurers, MGAs, and brokers to create customised, optimised workflows, manage complex currency, taxation, and multiple languages across regions, and support alternative insurance models such as parametric, micro, or embedded products. The platform is truly designed for insurance, tailored to the unique needs of each business.

We believe our people are critical to our success. We are deeply committed to fostering an environment of continuous learning and development, supporting our teams to drive technological expansion and attract top talent. Join a team passionate about making insurance better for everyone through cutting-edge technology.

Find out more about us at https://www.genasystech.com/careers/

ABOUT THE ROLE

Genasys is at an exciting point in our growth journey. We are scaling. Our implementation portfolio is growing. Our client base is expanding across geographies. And as we grow, we need to build the kind of delivery engine that can match our ambition - predictable, scalable, commercially disciplined, and built to last.

As Chief Delivery Officer, you will own the end-to-end delivery execution of our customer implementation programmes across South Africa, the United Kingdom, and international markets. You will report directly to the Chief Operating Officer and serve and serve as senior delivery leader.

The role requires a strong operator rather than a conceptual strategist: close enough to the delivery detail to understand delivery reality, senior enough to lead through complexity, and disciplined enough to create accountability without creating unnecessary pressure or noise.

You will be accountable for

• End-to-end delivery execution across the implementation portfolio - milestones, scope, and commercial commitments.
• Leading, maturing, and scaling a high-performing PMO and delivery management function.
• Building the operating rhythm: consistent RAG reporting, RAID governance, milestone tracking, and executive dashboards that actually work.
• Serving as the senior delivery interface into Product, Architecture, Engineering, Finance, Sales, and BAU.
• Leading escalation resolution for critical implementation issues and supporting strategic client delivery governance.
• Coaching and developing a delivery team of Project Delivery Managers, Project Managers, Implementation Consultants, and Test Analysts.
• Protecting implementation margin through better estimation, scope discipline, and change-control rigour.
• Owning the 6-month delivery roadmap and building a scalable delivery model for the long term.

WHAT DOES SUCCESS LOOK LIKE

• Improved delivery predictability across the implementation portfolio.
• Stronger PMO governance, cadence and portfolio visibility.
• Reduced reliance on ExCo intervention in day-to-day project detail.
• Clearer, more concise executive reporting on delivery health, risk and decisions required.
• Improved PM ownership, communication and accountability.
• Better visibility and management of Core Dev / Architecture / Product dependencies.
• Stronger handoffs from Sales to Discovery, Discovery to Delivery, and Delivery to BAU.
• Improved customer implementation confidence and reduced escalations.
• Improved delivery efficiency, implementation margin and utilization.
• Reduced rework, scope leakage and avoidable delivery noise.
• More resilient delivery function with reduced single-person dependency.
• Scalable delivery operating model capable of supporting growth.

ABOUT YOU

You are a senior delivery leader with deep experience in enterprise software implementation. You know what good looks like, you know how to build it, and you know how to hold a team to it.

Character and Ways of Working

• A strong operator who can create calm, clarity and control.
• Highly accountable, with low ego and high ownership.
• Resilient under pressure with sound judgement in ambiguous or high-stakes environments.
• Collaborative and able to influence cross-functional teams without direct authority.
• Comfortable operating close to the detail while still communicating at executive level.
• Strong enough to hold teams accountable without creating unnecessary escalation or fear.
• Able to distinguish between useful governance and process noise

Your experience and qualifications

• A relevant tertiary qualification in Business Management, Information Technology, or a related field.
• Significant senior leadership experience in enterprise software delivery, SaaS implementation, platform delivery, or technology-enabled operations
• A demonstrated track record of successfully delivering complex, multi-stakeholder software implementation programmes, ideally in an insurance or financial services context.
• Deep understanding of the insurance value chain: policy administration, claims management, MGA structures, and relevant regulatory frameworks across EMEA.
• Proven experience leading and scaling delivery teams in a fast-growth technology environment.
• Strong proficiency in agile and hybrid delivery methodologies.
• Experience building or professionalising a PMO or delivery management function.
• Previous experience with London Market or Specialty Insurance is desirable, but not a minimum requirement.

Your skills and competencies

• Exceptional leadership and people management skills.
• Strong stakeholder management presence, credible with senior customers, clients, and C-suite stakeholders.
• Outstanding communication skills - written, verbal, and presentational; able to distil complex delivery detail into clear, actionable insights.
• Analytical and commercially minded.
• Structured and execution-oriented.
• Commercially alert to margin leakage, underbilling, scope creep, and revenue risk.

Email CVs to: ***email_hidden***

Please note that if you have not heard from us in two weeks, your application has been unsuccessful.

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