Operations Manager

What you will do in this role

As an Operations Manager, you will:

• Play a critical role in overseeing and optimizing our operations to deliver exceptional service to our clients and customers

• Analyze and maintain and deliver on all Client Service Level Agreements

• Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)

• Coach, develop, and manage performance of direct reports and their associates; including planning and assigning work for staff

• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements

• Participate in cross functional meetings to review information received from operational support functions and collaborate to define action plans that resolve issues and drive continuous improvement

Your qualifications

Concentrix is a great match if you:

• Completion of Matric/Grade 12 (essential)

• A relevant diploma or degree in Business Management, Operations, or a related field (preferred)

• Minimum 3–5 years’ experience in a call center environment, including at least 2 years in a Team Leader role

• Demonstrated experience driving performance

• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback

• Excellent analytical and problem-solving abilities and ability to improve work processes; establish a course of action for self and others to accomplish a specific goal

• Strong leadership and team management skills, ability to mentor, coach and provide direction to a team of employees

• Work well under pressure within a fast-paced environment and handle multiple priorities, while maintaining a professional demeanour

• Excellent communication and interpersonal skills.

• Ability to effectively present information to internal and external associates

• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

• Willingness to work a flexible schedule

• Familiarity with operational management software and CRM tools.

• Ability to work in a fast-paced environment and handle multiple priorities.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

Discover the exceptional benefits we provide to our valued employees in South Africa as a testament to our commitment to their well-being and professional growth. As well as full-time indefinite contracts, designed to support and grow our dedicated team, we offer a competitive salary.

We offer generously paid annual leave starting with fifteen working days in your first year, with an additional day awarded each subsequent year up to eighteen days by the fourth year. Secure your future with our Pension & Provident fund and enjoy peace of mind with comprehensive medical insurance or aid tailored to your needs. Benefit from paid sick leave and, after one year with us, enjoy paid maternity, parental, adoption, or commissioning parental leave.

We also offer paid family responsibility leave after just four months of tenure. Experience further security with our funeral cover and advance your career through our development programs and specialized courses. Join us and thrive in a workplace committed to your well-being and professional development.

Power the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.