Medical Receptionist/Administrator

Company: Molebatsi Mental Health Services

Location: Pretoria

Role Overview: We are seeking a passionate, detail-oriented, and professional Medical Receptionist/Administrator to join our team! In this vital role, you'll be responsible for providing exceptional patient care and efficient administrative support to ensure smooth daily operations.

Responsibilities

• Warmly greet and assist patients both in person and over the phone.
• Schedule and manage patient appointments; maintain accurate records.
• Address patient inquiries and ensure they’re informed of any delays.
• Coordinate hospital bookings and logistics.
• Show empathy and anticipate patients' anxieties.
• Maintain patient accounts, process payments, and follow up on outstanding accounts.
• Keep reception area clean and organized.
• Assist with monthly reporting, general administration, and report writing.
• Manage social media content, organize events, and assist with marketing efforts.
• Support HR tasks, such as leave management and coordinating with local GPs for referrals.
• Reach out to former patients and assist with medical aid inquiries.

Qualifications

• Minimum 2 years’ experience in a similar medical administration role.
• Proficiency in Microsoft Office (Word, Outlook, Excel).
• Experience with medical billing and Net-Practice software is a plus.

Skills & Attributes

• Fluent in English and SeTswana.
• Own transport is required.
• Excellent communication, multitasking, and organizational skills.
• Customer-service oriented with a quality-focused approach.
• Ability to handle IT basics like printers and Wi-Fi connections.
• Flexible, professional, and able to manage time effectively.

Working Hours

• Monday to Friday, 08h00-17h00.

Desired Skills

• Invoicing, payment reconciling, appointment scheduling, patient records, telephonic communications, and switchboard management.

Experience Required

• 1 to 2 years in a similar role.

· Medical billing experience will be an advantage.

R8000.00 per month.

Closing date: 19 June 2026

Please email your CV to ***email_hidden***