Retirement Benefit Counselor

Recruiter

HR Genie

Job Ref

H4026 ECS BEN

Date posted

Friday, June 12, 2026

Location

Rustenburg, South Africa

Salary

Market related

SUMMARY

To provide benefit counselling services at a high standard to members of retirement funds.

POSITION INFO

An established insurance company is seeking to hire a highly skilled and experienced Retirement Benefit Counsellor to join their team.

Formal Education

Matric.

NQF 5 will be advantageous.

Experience

At least 1 year’s experience in Benefit Counselling or Employee Benefits administration.

Primary objective

• To deliver a professional and excellent quality of service to members of retirement funds and employers in accordance with the service level agreements and year planners.
• To assist and support retirement fund members and their beneficiaries when exiting the retirement fund, i.e., retirement, death, withdrawal, or retrenchment.
• To ensure client satisfaction on all levels.
• To ensure an effective benefit counselling environment.

Duties

• Assist and support the retirement fund members with factual information regarding fund benefits and their options at retirement, death, withdrawal, and retrenchment.
• Have a good understanding of the fund benefits, options at retirement, death, and withdrawal as well as the in-fund options available to members, including cost structures.
• Process Two Pot claims on the Fund Administrator portal and ensure accurateness.
• Create awareness amongst members of the services available and contact details of the benefit counsellor.
• Liaise monthly with the fund administrator and human resources department to identify members exiting the fund, i.e., retirement, death, withdrawal, and retrenchment.
• Identify all members within 5 years, 1 year, and 6 months of retirement.
• Ensure that members leaving the retirement fund receive the necessary communication via e-mail or any other platform decided on.
• Get values and in-fund retirement and withdrawal quotes from the administrator of the fund.
• Arrange telephonic, virtual, or in-person one-on-one sessions with prospective retirees and provide them with factual information regarding their options at retirement.
• Arrange telephonic, virtual, or in-person one-on-one sessions with prospective resignations and provide them with factual information regarding options at withdrawal from the Fund.
• Facilitate and put members in contact with an Efficient Wealth Manager or Efficient Advisor for independent financial advice when exiting the Fund, if required.
• Provide a quarterly activity report to the Fund Consultant.
• Provide a monthly report to the Managing Director and provide details of the status of each referral.
• Provide ongoing feedback to the consultant.
• Assist employers and members with completion of the documents when/if required.

Compliance to Internal Processes:

• Delivering service and commitments to clients, thus building and maintaining a trust relationship with clients.
• Adherence to compliance as set out in the company compliance manual by the Group.
• Undergo all training required.
• Comply with all Group and EFBC policies.
• Adhere to general administration tasks, filing, and updating SharePoint.
• Update the complaints register.
• Update the gift register.

Clients:

• Build and maintain client relationships.
• Management of client expectations, maintaining proactive relationships and remaining client-focused at all times.
• Assist with the communication to members.

People

• Develop strong relationships with all internal colleagues and external service providers to ensure operational efficiency and discuss product specifics and appropriate training, service, and support.
• Building key relationships with all service providers (i.e., administrators, insurers, individual advisors etc.) and distribution partners.