Aftermarket Controller

ExecutivePlacements.com

Ingenious personnel

797979786

Friday, June 12, 2026

Cape Town, South Africa

This role supports the Product Support team and technicians by ensuring best management practices are followed.

Meeting performance criteria
Achieving service delivery objectives.
Following procedures and promoting a customer-focused service.
Implementing and maintaining actions aligned with the company's strategic vision.
Schedule, plan, and communicate the technician’s service activity to relevant staff member(s) and customers.
Assigning of technicians to attend to services, breakdowns, engineering, spray booth, and booking of all jobs on mobile tech.
Following up on all WIP jobs in progress, daily
Follow up daily on all work-in-progress (WIP) jobs.
Handle customer calls, complaints, and queries, ensuring they are addressed and communicated back to customers.
Plan and arrange for machines to be brought to the workshop, assign technicians, and oversee the process until the machine is delivered.
Coordinate with internal customers, as well as the New and Used Sales and Rental departments.
Compile a monthly sustainability report.
Invoice completed jobs within three working days, ensuring jobs are opened and closed according to company standards, with accuracy and timeliness.
Submitting of tax invoices and job cards to customers for chargeable & maintenance work
Preparing quotations, submitting, following up with the customers, and submitting to Product Support follow up on order numbers.

Grade 12 / Matric and 3 years of relevant experience.
A National Diploma in Business Management is an advantage.
Advanced / expert computer literacy in MS Outlook, Word, and Excel.
Minimum of 3 years of working experience working closely with technicians within an automotive industry or material handling or logistics industry or similar.
Maintaining and updating information in the database.
Excellent communication skills.