Call Centre Administrator / Supervisor
ExecutivePlacements.com
Recruiter
The Recruiters
Job Ref
BM120626-4311
Date posted
Friday, June 12, 2026
Location
bloemfontein, Free State, South Africa
Salary
180000
SUMMARY
CALL CENTRE ADMINISTRATOR / SUPERVISOR Bloemfontein Salary: R12 000 – R15 000 per month (commensurate with experience) Start Date: ASAP
POSITION INFO
Our client is a well-respected legal services firm that provides professional legal and commercial solutions to a wide range of corporate, institutional, and private clients. They are seeking an organised, driven, and hands-on Call Centre Administrator / Supervisor to join their team in Bloemfontein. Key Responsibilities: Manage and supervise a small call centre team Monitor daily call centre operations and staff performance Provide coaching, guidance, and support to team members Ensure service levels and productivity targets are achieved Handle escalated customer queries and complaints professionally Prepare reports and maintain accurate administrative records Monitor attendance, schedules, and team performance metrics Implement and maintain call centre procedures and best practices Drive collections activities and ensure collection targets are met Follow up on outstanding accounts and manage debt recovery processes Assist with general administration and office support functions Minimum Requirements: 2 - 3 years' experience in a Call Centre Administration and/or Supervisory role Strong collections experience with a proven track record Experience managing and motivating a small team Excellent administrative and organisational skills Strong communication and interpersonal abilities Proficient in both Afrikaans and English (spoken and written) Computer literate with good MS Office skills Ability to work under pressure and meet deadlines Professional, reliable, and results-driven To Apply: Please email a copy of your updated CV in Word format, along with a copy of your ID, qualifications, driver''s licence, reference letters or contactable referees, and a recent profile picture of yourself to: Please note that only shortlisted candidates will be contacted.