Deputy Head Admissions

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Durban North Campus has a vacancy for a Deputy Head Admissions.

Duties and Responsibilities

Student application & admission administration

• Collaborates with the student recruitment and retention team on targeting, admissions progress, and capacity during the registration process.
• Supports on the evaluation of new and articulating student admissions against the set admission criteria and communicates the appropriate outcomes ensuring ethical and accurate admissions.
• Monitor and supports on complex admission queries.
• Support optimisation of the admissions funnel by identifying bottlenecks and putting measures in place.
• Escalates admission queries to the Admission Coordinator and Manager-Admissions
• Liaises with the campus Head-Admissions and Administration and or Head-Student Recruitment on the management of declined admissions and expired offers.
• Monitors management and issuance of appropriate admission letters.
• Determines conditions associated with student admission and monitors the tracking on them thereafter via holds.
• Determines the eligibility of the admittees onto academic programmes.
• Tracks student admissions through to registration.
• Reports on admission progress to the Head-Admissions and Administration and
• Manager-Admissions
• Adheres to established service level agreements of the admissions process set by the organisation.
• Works with the Finance department on finance related issues of admission.
• Works with the Head-Admissions and Administration to analyse admission trends and prepare reporting insights at campus level to ensure admission compliance and continuous improvement.
• Works with the Manager-Admissions on national admission projects.

Student registration administration

• Track and monitor adherence to Co-requisites and Pre-requisites registration requirements.
• Verifies registrations against the admission criteria and academic progression.
• Checks the accuracy of student registration information on an ongoing basis which includes amendment to the contract.
• Manages the de-registration and transfer process, and thereafter sends to the Finance department for processing.
• Manages the process of ensuring all student records and outstanding documentation is up to date.
• Determines eligibility and facilitates the capturing of academic credits. Monitors the maximum completion time and credit load of such registrations.
• Ensures compliance of international students from a document and tracking perspective.
• Adheres to the International Student Policy/Procedure and updates reports regularly.
• Re-audits all registration profiles in line with the stipulated deadline for governance purposes.
• Ensure that all associated documentation as stipulated by the Registrar, this would include the following; the South African Qualifications Authority SAQA / Universities South Africa (USAF) qualifications, study visas and all conditional acceptance - including remarks, international Students and all outstanding documentation are complete for the purpose of graduation.
• Tracks and monitors conditional admissions throughout the year such as one module outstanding / Universities South Africa (USAF) / South African Qualifications Authority (SAQA) / combined National Senior Certificate (NSC ) / study visas and all other ad hoc conditional admissions.
• Adheres to the established service level agreements of the registration process set by the organisation.
• Performs quality checks on correspondence for students such as; Proof of Registration letters, Travel letters, Medical Aid letters, Universities South Africa (USAF) letters, SAQA letters and Study Permit letters for New and Returning students.

Graduation

• Determines eligibility of the graduation cohort including late graduation. Ensure that all associated documentation as stipulated by the Registrar, this would include the following; the South African Qualifications Authority SAQA / Universities South Africa (USAF) qualifications, study visas and all conditional acceptance - including remarks, international Students and all outstanding documentation are complete for the purpose of graduation.
• Identifies and advises of any students who are graduating outside of their graduation year (exception graduates).
• Verifies student information for prospective graduates.
• Prepares Short Learning Programme (SLP) certificates.
• Checks the graduation programme for sign off.
• Ensures that graduation timelines are met.
• Facilitates qualification certificate re-prints.

Ticket management

• Processes assigned admission, graduation & registration tickets received face-to-face or via Assist

Reports & other

• Facilitates continuous communication with the Manager-Admissions in relation to resolving the Registrar related queries.
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the Admission Centre.
• Performs other ad hoc administrative and/or reporting duties as and when required.
• Provides support to the team in terms of performance management and management of leave

Competencies required

• Superior interpersonal and communications skills
• Computer proficiency
• Planning skills
• Time management skills
• Deadline and results driven
• Best suited to a friendly, organised and systematic person who has an eye for detail and who works accurately and is able to handle pressure

Minimum Qualification Requirement

• Advanced Diploma/ Bachelors Degree (NQF Level 7)
• Postgraduate Diploma/ Bachelor Honours Degree (NQF Level 8) will be advantageous

Minimum Work Experience Requirement

• Minimum of 3 years administrative and customer service experience and 2 years of experience in Admissions .

Working Hours

• Monday to Friday : 08:00 -17:00
• Alternate Saturdays as required.

Salary

• Competitive salary commensurate with experience.

Benefits

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Application Response

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews

Technical Support

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs

Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.