Senior Analyst, Client Onboarding

Job Overview

Business Segment: Corporate & Investment Banking

Company: Standard Bank of South Africa

Location: ZA, GP, Johannesburg, 5 Simmonds Street

Job Type: Contract

Job Ref ID: 80452672A-0001

Date Posted: 6/15/2026

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The Feature Analyst plays a critical role in shaping, defining, and delivering client-facing features on the Client Management Services / Digital Client Platforms. Acting as the bridge between business, product, architecture, and technology delivery teams, the role focuses on translating client and operational needs into clearly defined features that can be delivered incrementally and at scale across markets.

The Feature Analyst ensures that platform capabilities align to client journeys, regulatory requirements, operational models, and strategic objectives, while supporting Agile delivery through high‑quality feature definition, prioritisation, and acceptance.

Qualifications

Matric, Diploma, Degree

Experience Required

Feature definitions and feature briefs

Journey-to-feature mappings

Epic and feature backlog items (ready for delivery)

Acceptance criteria and feature test scenarios

Dependency and impact assessments

Feature contribution to release notes and enablement material

5+ years’ experience as a Business Analyst / Feature Analyst / System Analyst in complex technology environments

Proven experience working on digital platforms or client-facing systems, preferably in banking or financial services

Strong experience in Agile / SAFe delivery environments

Demonstrate an ability to review initiatives from inception to completion, analyse lessons learnt and assess opportunities for improvement to create more impactful execution. Able to provide evidence of continuous improvement projects driven through data analysis and lessons learned.

Demonstrate an understanding of project and change management principles and methodologies and applying this across different types of projects to drive tangible business value.

Demonstrate experience coordinating and facilitating teams and groups of stakeholders to understand the pain points, investigate solutions and achieve common goals.

Demonstrate an ability gather, review and analyse information from relevant sources and identify insights to inform Problem solving or solutioning across part of the value chain. Demonstrate an ability to position recommendations with stakeholders through data visualisation and storytelling.

Demonstrate curiosity within area of expertise which inspires investigation into trends and new developments to inform thought leadership with stakeholders.

Personal Attributes

Structured, analytical thinker with attention to detail

Comfortable working with ambiguity and complex problem spaces

Client‑centric mindset with strong delivery focus

Confident communicator across business and technical audiences

Working Relationships

Product Owners and Platform Leads

Architecture and UX teams

Agile Delivery Teams / RTE

Operations, Client Services, and Change Enablement teams

Country and regional stakeholders enables joined‑up service delivery across front‑to‑back banking platforms

Additional Information

Behavioural Competencies

Adopting Practical Approaches

Articulating Information

Challenging Ideas

Conveying Self-Confidence

Convincing People

Developing Expertise

Developing Strategies

Embracing Change

Empowering Individuals

Exploring Possibilities

Inviting Feedback

Making Decisions

Producing Output

Pursuing Goals

Resolving Conflict

Showing Composure

Taking Action

Team Working

Understanding People

Upholding Standards

Technical Competencies

Change Enablement

Change Management (HR)

Client Business Case

Client Relationship Management

Continuous Improvement

Creative Problem Solving

Data Analytics & Visualization

Innovation Leader

Insight Storytelling

Operations Commercial Acumen

Process Analysis and Redesign

Process Automation Value Management

Project Management (Project Mgmt)

Solution Design & Enablement

Stakeholder Management

Strategic Alignment & Execution

Strategy Definition

Feature Definition & Analysis

Stakeholder Engagement

Agile Delivery Support

Platform & Change Alignment

Quality & Governance

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Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]