Channel Manager - Microsoft Teams Voice & Unified Communications

Introduction

Our client, a highly respected and fast-growing communications solutions provider, is looking for an experienced National Channel Manager to lead and grow its Microsoft Teams Voice and Unified Communications channel nationally.

This is a strategic, revenue-focused role suited to a commercially driven telecoms professional who understands both the technical and business side of modern voice and collaboration solutions.

The successful candidate will be responsible for managing and growing a national partner ecosystem across Microsoft Teams Voice, Direct Routing, Hosted PBX, and Unified Communications solutions while driving recurring annuity-based revenue growth.

This opportunity offers strong internal operational support, a highly competitive market offering, and excellent long-term growth potential within the business.

Duties & Responsibilities

• Manage and grow a national reseller and channel partner network
• Drive Microsoft Teams PSTN and Direct Routing adoption
• Present, position, and sell Unified Communications solutions to partners and clients
• Develop and execute channel growth strategies
• Build and maintain strong partner relationships
• Manage partner enablement, onboarding, and engagement
• Work closely with technical, operations, and finance teams
• Support commercial negotiations, proposals, and solution positioning
• Drive recurring annuity revenue growth across the channel
• Monitor market trends and identify new growth opportunities
• Maintain accurate pipeline management and forecasting

Desired Experience & Qualification

• Minimum 5 years’ experience within Telecoms, Voice, UC, or ICT environments
• Proven experience in channel sales, partner management, or indirect sales
• Strong understanding of:
  • Microsoft Teams Voice
  • Direct Routing
  • SIP & PSTN solutions
  • Hosted PBX / Unified Communications platforms
• Strong commercial and presentation skills
• Ability to confidently engage with business stakeholders and partners
• Self-motivated, driven, and highly professional
• Strong relationship management and negotiation ability
• Ability to work independently while driving performance and accountability
• Valid driver’s licence and own reliable vehicle

Package & Remuneration

• R30,000 – R40,000 basic salary
• Commission linked to annuity and target growth
• Hybrid working model
• Strong operational, technical, and financial support structure
• Strategic national role with growth potential

Key Performance Indicators (First 6–12 Months)

• Growth of 1,000 – 2,000 new licenses
• Expansion and activation of channel partners
• Increased adoption across Teams Voice solutions
• Recurring revenue and annuity growth

Application Process

If you have a strong Telecoms / Unified Communications background and understand how to build, manage, and grow a successful channel ecosystem, we would like to hear from you.

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Only shortlisted candidates meeting the minimum requirements will be contacted.