Service Manager

Sheldon Recruitment

Our client has a vacancy for a Service Manager, on a permanent basis, based in Gqeberha, Eastern Cape.

Applicants are required to strictly meet the following criteria:

Minimum 5-7 years of hands-on experience in the power generation or critical power systems industry, with at least 3 years in a supervisory or management role
A relevant trade qualification as a Qualified Electrician or Millwright is essential. A N-Diploma or B-Tech in Electrical Engineering is highly advantageous
Expert-level electrical knowledge is non-negotiable. This must include proven proficiency in:
Reading and interpreting complex electrical schematics and wiring diagrams
Troubleshooting and repairing faults on LV systems, alternators, protection relays, and Automatic Transfer Switches (ATS)
PLC-based control logic and generator synchronization
In-depth knowledge of major generator controllers (e.g., Deep Sea Electronics, ComAp) and their configuration software is mandatory
Strong technical knowledge of large industrial diesel generators and experience across a range of engine makes
Proven leadership ability with experience managing, training, and developing a technical team
Strong commercial acumen with experience in quoting, contract negotiation, and client relationship management
Excellent communication, problem-solving, and interpersonal skills
Must have a valid driver's license and be willing to travel to client sites
Ability to manage the after-hours standby process and handle high-pressure situations with calm authority

The s uccessful applicant would be responsible for, but not limited to:

Team Leadership & Development:

Lead, mentor, and develop a team of service technicians, scheduling work and managing performance to maximize efficiency and skill growth
Act as the senior technical authority and point of escalation for complex electrical diagnostics, including faults in alternators, LV switchgear, Automatic Transfer Switches (ATS), and synchronizing panels
Provide expert guidance on mechanical and advanced controller-related issues, ensuring a holistic approach to system reliability
Champion a culture of safety, precision, and continuous improvement, with a strong emphasis on electrical safety standards

Service Operations & Technical Management:

Direct the day-to-day workflow of the service department and workshop, overseeing everything from routine maintenance to new installations, commissioning, and complex electrical retrofits
Design and implement robust preventative maintenance programs focused on the entire power train, from the engine to the point of electrical connection
Manage the preparation and review of detailed technical quotations for repairs, system upgrades, maintenance contracts, and new service work
Ensure stringent quality control by inspecting work, signing off on major jobs, and implementing testing procedures for all electrical systems
Perform root cause analysis on complex electrical and mechanical failures to prevent recurrence

Client Relationship & Business Development:

Serve as the primary technical and commercial contact for key clients, building trust through expert consultation and reliable service delivery
Proactively visit client sites to conduct needs analysis, advise on power quality, system upgrades, control system modernization, and integration with renewable systems
Drive the growth of the service department by identifying and securing new service level agreements (SLAs), particularly for clients with critical and complex power needs

Technical & Safety Compliance:

Maintain an expert level of product knowledge on the entire power generation system, including diesel engines (Volvo, Scania, Perkins, etc.), alternators, and associated electrical distribution hardware
Ensure all service operations strictly comply with SANS 10142 and other relevant electrical codes, as well as all occupational health and safety regulations.
Oversee the standby and call-out roster, acting as the primary management contact for after-hours emergencies, particularly those of an electrical nature

To apply email detailed CV, and all supporting documentation through to ***email_hidden***

If you have not received a response within 7 working days, please consider your application unsuccessful