Systems Support Engineer

We are looking for a skilled and customer-focused Systems Support Engineer to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering exceptional customer service.

You will play a key role in supporting our clients’ IT environments, with a strong focus on Microsoft 365 services, troubleshooting, and continuous improvement.

Technical Requirements

• Strong experience with Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
• Excellent troubleshooting skills across:
  • Windows OS and applications
  • Email flow and routing
  • Microsoft 365 services
• Good understanding of networking fundamentals (routing & switching)
• Experience with PowerShell scripting for administration
• macOS experience is advantageous

Experience & Qualifications

• 5+ years in a customer-facing IT support role
• Previous MSP (Managed Services Provider) experience highly desirable
• Current Microsoft certifications (MS or AZ track preferred)

Key Responsibilities

• Manage and resolve support tickets and service requests efficiently
• Receive, log, and track all customer calls and requests
• Perform initial troubleshooting and aim for first-time resolution
• Escalate issues in line with SLAs where necessary
• Monitor ticket queues and ensure SLA compliance
• Keep customers informed on ticket progress and updates
• Assist with onboarding, migrations, and project work
• Contribute to process improvements, documentation, and automation
• Support customer satisfaction and retention initiatives

Reference Number for this position is GZ61204 which is a permanent position based in Cape Town Pinelands offering a cost to company salary of R600k per annum negotiable on experience and ability. Contact Garth o n ***email_hidden*** or call him on 011 463 3633 to discuss this and other opportunities.

Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions.

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