Resort Manager

Position: Resort Manager

Location: Dampier Peninsula, Broome & Kimberley, Western Australia (On-Site – Remote Location)

Work Hours: 5 days per week (including weekends), approximately 45 hours per week

Role Type: Full-Time | Permanent

Reports To: Tourism Manager

Salary: $75,000 – $80,000 per annum (inclusive of food and on-site accommodation)

Position Overview

An exciting opportunity exists for an experienced and hands-on Resort Manager to oversee the full operations of a unique, remote tourism destination specialising in premium hospitality and marine-based experiences.

This is an on-site role based in Australia and presents a sponsorship opportunity for South African candidates seeking international career growth. The role is ideal for a dynamic leader who thrives in a fast-paced, remote environment and enjoys working closely with guests, staff, and the broader tourism ecosystem.

The successful candidate will take ownership of day-to-day resort operations while ensuring exceptional guest experiences and operational efficiency across all departments.

Duties & Responsibilities

• Oversee and manage all resort operations including front office, reservations, accommodation, housekeeping, food & beverage, retail, and tour operations (land and marine)
• Supervise reception, room service, housekeeping, and maintenance functions to ensure high standards are consistently met
• Plan and manage restaurant, bar, function, and event operations
• Ensure compliance with all relevant legislation including liquor licensing, health & safety, and regulatory requirements
• Monitor and improve guest satisfaction, addressing feedback and resolving complaints promptly and professionally
• Oversee financial processes including purchasing, stock control, and basic accounting functions
• Provide guests with local tourism information and coordinate tours and transport where required
• Lead and support all tourism departments daily to optimise operational efficiency and service delivery
• Maintain high standards of professionalism, hospitality, and customer service across all guest interactions
• Supervise guest services for both overnight and day visitors
• Manage housekeeping operations for accommodation and camping areas to ensure exceptional guest experiences
• Lead HR functions including recruitment, onboarding, and performance management of staff
• Respond to and manage incidents, ensuring proper reporting and resolution
• Participate in and support special events and functions as required
• Build and maintain relationships with stakeholders including tour partners, corporate clients, and community representatives
• Develop, implement, and enforce company policies, procedures, and operational standards

Qualifications & Experience

• Minimum 3 years’ progressive experience in hospitality or a similar field, including at least 2 years in a supervisory or management role
• Relevant qualification (Diploma, Advanced Diploma, or Associate Degree – ANZSCO Skill Level 2)
• Strong leadership and team management experience across multi-department operations
• Proficiency in Microsoft Office, email systems, accounting software (e.g. MYOB), and reservation systems
• Experience managing multiple priorities in a fast-paced environment
• Strong understanding of customer service excellence and operational best practices

Advantageous

• Experience working in remote or regional environments
• Manual driver’s licence (MR licence advantageous)
• Experience with booking and POS systems such as RMS, FareHarbor, Swift POS, or Tower POS

Personal Attributes

• Strong leadership presence with a hands-on, proactive approach
• Excellent problem-solving and conflict resolution skills
• Adaptable and flexible, with the ability to manage changing priorities
• High level of professionalism and accountability
• Strong interpersonal and communication skills
• Guest-focused mindset with a passion for delivering exceptional service
• Resilient and capable of thriving in a remote, community-based environment

$75,000 – $80,000 per annum (inclusive of food and on-site accommodation)

This is an on-site role based in a remote region of Western Australia. Candidates must be willing and able to relocate and live on-site as part of a small, close-knit community.

Sponsorship is available for suitable South African candidates.

Submit your resume and supporting documents via this portal or email them to ***email_hidden***