Senior UI/UX Designer

Are you a strategic UI/UX professional with a portfolio of end-to-end digital work who is ready to own the complete digital experience for a growing South African telecoms brand? Join our Commercial team as a Senior UI/UX Designer in Plattekloof or Stellenbosch, where you will lead discovery, shape user flows, design new products from zero to one, and deliver developer-ready designs that turn business ideas into exceptional digital experiences.

This role is perfect for a senior designer who leads with research, governs a design system with care, and is as comfortable presenting design rationale to stakeholders as they are deep in Figma.

What you'll do

• Lead discovery for new features and products, run design workshops and sprints, own the UX roadmap, and audit competitors for opportunities
• Take the first design lead on new Herotel products, brands and ventures: concept work, user flows, prototypes, validation and iteration
• Plan and run user research, usability testing, interviews and surveys, and use analytics and heatmaps to drive design decisions
• Own end-to-end user flows across the website, app and customer portal, including information architecture, micro-interactions, mobile-first patterns and wireframes
• Design and optimise digital acquisition and onboarding flows, run A/B tests and iterate on real conversion data
• Maintain end-to-end customer journey maps and use them to align Product, Marketing and Operations
• Govern the design system, components, tokens, standards and versioning, and keep all designs accessible to WCAG 2.1 AA
• Deliver annotated, developer-ready layouts and component states to the Front-End and UX/UI Developer and build teams

What you'll need

• A Bachelor's degree or equivalent in UI/UX design, digital design, interaction design or a related field; equivalent practical experience with a strong portfolio will be considered
• A UX certification is advantageous
• Five or more years in UI/UX or product design on digital products, with a portfolio showing end-to-end work including flows, research, prototypes and outcomes
• Proven experience designing web, mobile app and self-service portal experiences
• Advanced command of Figma including components, auto-layout, prototyping, design tokens and developer handoff
• Experience planning and running user research and usability testing and using analytics to inform design decisions
• Strong information architecture and interaction design skills, with working knowledge of HTML and CSS
• Experience working in agile teams alongside product managers and engineers
• Telecommunications, internet services or subscription experience is advantageous
• A strategic thinker who presents design decisions with clear rationale and manages multiple projects without dropping delivery

What we offer

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website ( https://herotel.com/compliance).
• If you do not hear from us within 14 days, please consider your application unsuccessful.