Human Resources Admin

UnifyCX is growing and looking for an HR Admin to join our motivated and ambitious team in South Africa!

What Will You Do?

This role will play a critical part in ensuring a smooth hiring-to-onboarding transition, maintaining accurate employee records, and supporting day-to-day HR operations. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced, high-volume environment.

Key Responsibilities

Talent Acquisition Support (Onboarding & Pre-Hire)

• Coordinate end-to-end onboarding logistics for new hires (offer documentation, background checks, pre-employment requirements)
• Ensure timely completion and accuracy of new hire documentation
• Partner with recruiters and hiring managers to track onboarding progress and start dates
• Schedule onboarding sessions, orientations, and training coordination
• Maintain onboarding trackers and ensure data accuracy in HR systems
• Communicate with candidates to provide a seamless pre-start experience

People Operations Support (HR Admin)

• Maintain and update employee records in HRIS systems
• Support employee lifecycle processes (new hires, status changes, terminations)
• Assist with benefits administration and employee inquiries
• Generate HR reports (headcount, attrition, onboarding status, etc.)
• Ensure compliance with internal policies and local labor requirements
• Support audits and documentation requests

Who are you?

A motivated HR Professional looking to join a growing organization. Detail Oriented and process driven. The ideal candidate for this role is a self starter.

Required Qualifications

• 1–3 years of experience in HR administration, recruiting coordination, or similar role
• Strong organizational skills with high attention to detail
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong written and verbal communication skills in English

Preferred

• Experience supporting high-volume hiring or BPO/contact center environments
• Familiarity with HRIS and applicant tracking systems
• Basic knowledge of HR processes and employment practices

Success In This Role Looks Like

• New hires are onboarded accurately and on time with minimal errors
• Seamless coordination between TA and HR teams
• Clean, reliable HR data and reporting
• Positive candidate and new hire experience

Who We Are

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.