Process Engineer

To support the company business units in the analysis, improvement and redesign of core and support

business processes from current state assessments to post-implementation support in order to

deliver an improvement in efficiency, high levels of standardization and straight-through processing

with defined exception management.

• Quantify the problem statement by liaising with stakeholder and Business SMEs

• Conduct a quick ‘dipstick’ test to test the business problem assumptions if there is available data

• Quantify business case by conducting a Value Stream / Pain Point Analysis together with initial

in-depth analysis to validate the business problem

• Improve the Business Process by designing and implementing the solution through:

o Finding new ways to improve the effectiveness and/or efficiency of the organisation

o Evaluating the implications of research findings

o Evaluating alternative methods

o Making a logical evaluation of new ideas and designs

o Designing logical flow-charts or diagrams

o Designing appropriate metrics and feedback mechanisms and appropriate implementation

and sustaining plans and mechanisms

o Conduct BCA risk assessment

• Conduct Rapid Improvement Event (RIE) training for line managers

• Identify RIE using Lean method

• Test and implement RIE

• Track benefits via Performance Improvement Forum

• Gain an understanding of BU/FA KPIs by identifying and analysing the metrics that measure the

business process

• Define processes required and establish appropriate process KPIs

• Sign off metrics for KPIs

• Establish analytics

• Source data from relevant source systems and publish onto Spot Fire or equivalent

• Identify manual process that consume large amounts of time

• Establish automated process designs ensuring that process automation and business activity

monitoring are covered

• Implement automated process design using bank BPM technology

• Conduct in-depth process analysis ensuring that work instructions in the applicable process tool

(ARIS, System Architect, Nimbus) is included

• Model processes as required

• Sign off processes

• Build and maintain professional working relationships with all stakeholders, displaying excellent

abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes

• Initiate meetings with key stakeholders to track progress, manage expectations and ensure

stakeholders’ requirements are delivered

• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing

conflicts

• Anticipates consequences and adapts problem solving based on continual feedback

• Act speedily to resolve problems, queries and complaints

• Adapt communication styles to meet the needs of different audiences

• Demonstrates pride in the organisation’s brand, services and products by consistently delivering

on the brands promise

• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through

on objectives within agreed time-frames and according to quality standards

• Stay relevant and up-to-date with legislations and new development

• Maintain a positive attitude and respond openly to feedback

• Handle stress in ways that do not negatively impact others

• Take ownership of personal career development, leveraging formal and informal opportunities

• Act in an ethical, transparent and morally defensible manner, including highlighting unethical

practices

• Communicate learning’s

• Flag and debate issues constructively

• Contribute to a friendly, co-operative climate in working with others to achieve collective goals

• Be sensitive to others feelings, needs, values, views and attitudes and be courteous and

diplomatic when dealing with difficulties and problems others may be experiencing (EQ)

• Minimum BCom Information Systems/Statistics/Mathematics, BEng Chem/Mech/Ind. or BSc

Information Systems;

• Industry recognized Project Management qualification advantageous

• Minimum 6-8 years working experience at Process Practitioner level;

We are currently looking for suitable candidates for this opportunity.

Interested candidates, please send through your updated CV to ***email_hidden*** or apply using the link provided in the post.