Senior Operations Manager

• Oversee and manage the daily operations of multiple campaigns within the BPO environment.
• Lead, mentor, and support a team of four Operations Managers to achieve operational targets and KPIs.
• Drive performance management, employee engagement, and continuous improvement initiatives.
• Ensure service delivery standards, productivity, quality, and customer satisfaction targets are consistently met.
• Analyse operational reports and data to identify trends, risks, and opportunities for improvement.
• Develop and implement strategic operational plans aligned with company objectives.
• Maintain strong relationships with clients and internal stakeholders.
• Manage workforce planning, resource allocation, and operational efficiencies.
• Ensure compliance with company policies, procedures, and industry regulations.
• Handle escalations and support problem-solving across operations.

• Minimum 5–7 years’ experience in a senior leadership role within the BPO/call centre industry.
• Proven experience managing multiple teams and/or Operations Managers.
• Strong understanding of BPO metrics, service delivery, and operational management.
• Excellent leadership, coaching, and people management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and stakeholder management skills.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office and reporting tools.

R50 000.00 - R60 000.00

Should you be interested in this opportunity, please apply via PNet or alternatively send your CV to ***email_hidden***.