Patient Administration Manager

Join a leading private hospital as a Patient Administration Manager and play a key role in ensuring efficient patient services, admissions, billing, and operational excellence. We’re looking for a strong healthcare administrator with exceptional leadership, organisational, and communication skills. Do you feel like you would be up for this challenge? If so, please submit an updated CV and our consultants will be in touch should you meet the requirements.

• Overseeing daily patient administration operations, including admissions, discharges, transfers, and reception services.
• Managing patient records and ensuring accurate capturing and confidentiality of information.
• Supervising and supporting administration staff, including scheduling, training, and performance management.
• Ensuring accurate medical aid, billing, and account administration processes.
• Monitoring compliance with hospital policies, healthcare regulations, and quality standards.
• Handling patient queries, complaints, and resolving administrative issues professionally.
• Coordinating with clinical departments to ensure smooth patient flow and efficient service delivery.
• Managing departmental budgets, reporting, and operational targets.
• Implementing and improving administrative systems and processes to enhance efficiency.
• Ensuring excellent patient experience and customer service standards are always maintained.

Education

• Minimum: Diploma in Health Administration, Healthcare Management, Nursing Administration, Business Management, or related field.
• Preferred: Bachelor’s degree in health administration, Healthcare Management, Public Health, or Business Administration.
• ICD-10 coding qualification (Intermediate or Advanced level) from a recognised provider such as IntelliMed or equivalent.
• Knowledge of CPT/clinical coding systems will be advantageous.

Experience

• Minimum of 5–7 years’ experience in hospital patient administration.
• Experience within a private hospital environment is essential.
• Experience dealing with medical schemes and private funders is required.
• At least 3 years’ experience managing a patient administration and admissions team within a hospital environment.
• Proven experience in managing complex hospital operations and patient administration systems.
• Strong understanding of hospital billing systems, ICD-10 coding, PMB regulations, and private medical aid processes.
• Exposure to case management functions (e.g. authorisations, length-of-stay monitoring, scheme negotiations).
• Thorough knowledge of healthcare legislation including POPIA, the National Health Act, HPCSA regulations, and the NHI framework.

If you are interested in this opportunity and meet the requirements, please apply by emailing your updated CV to ***email_hidden***, and one of our consultants will be in touch if you meet the requirements.

Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within 2 weeks, please consider your application unsuccessful.