Aesthetic Therapist & Clinic Manager

ROLE OVERVIEW

We are seeking an exceptional Spa Manager and Senior Aesthetic Therapist to join our elite team. This role is suited for a polished, results-driven professional who embodies both clinical expertise and refined client care. You will play a pivotal role in delivering a seamless luxury experience while supporting medical practitioners and leading operational excellence within the spa.

KEY RESPONSIBILITIES

Client Experience & Relationship Management

• Deliver a personalised, high-touch client journey from consultation through to aftercare
• Build lasting relationships with a discerning clientele, ensuring retention and loyalty
• Professionally manage client queries and resolve concerns with discretion and care
• Clinical & Treatment Support
• Assist medical doctors with patient preparation, treatment flow, and post-procedure care
• Perform advanced aesthetic treatments with precision and confidence
• Maintain impeccable treatment standards aligned with medical-aesthetic protocols

Operations & Leadership

• Oversee daily spa operations to ensure a seamless, luxury-standard environment
• Lead, mentor, and elevate junior therapists to maintain excellence across the team
• Manage bookings, scheduling, and clinic flow using Zenoti

Retail, Sales & Brand Growth

• Drive retail performance through expert product recommendations and consultations
• Support strategic marketing initiatives and client acquisition efforts
• Uphold and represent the Meddy L brand with professionalism and pride

Inventory & Administration

• Manage stock control, ordering, and inventory with accuracy and accountability
• Ensure treatment rooms, equipment, and product displays meet premium standards

APPLICATION REQUIREMENTS

• Minimum 4+ years’ experience in a medical-aesthetic or luxury spa environment
• Proven experience managing a high-end medi-spa
• Advanced knowledge of professional skincare brands #skinceuticals #demaquest
• Proficiency in aesthetic technologies including: #microneedling #laser #skintighteningdevice #radiofrequency
• Minimum 2+ years’ experience using Zenoti clinic/spa booking system
• Strong client service ethos with excellent communication and interpersonal skills
• Demonstrated leadership capability and team development experience
• Commercial awareness with a strong ability to drive sales and client growth

TO APPLY

Send your updated CV along with copies of your relevant qualifications to ***email_hidden***

Should you not receive a reply within 7 days of submitting your CV, your application was unsuccessful.