Specialist Consultant Third Party Liabilities

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

The Specialist Consultant: Third Party Liabilities will be responsible for administering and negotiating third party claims for both insured and uninsured matters. Investigate merits and quantum, liaise with insurers, third parties and legal representatives, and drive fair, accurate and timely resolution in line with policies, SOPs and regulatory expectations.

Responsibilities

Data Collection & Analysis

Collate and analyse data using pre-set tools, methods and formats to investigate claims. Involves working independently. Ensure all data is captured and assessed fully and accurately.

Administration

Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SOP's. Ensure cost saving for business through effective apportionment of third party claim.

Customer Service

Handle a range of service activities for clients, brokers and third parties, including more complex or non-standard enquiries. Provide regular and proactive feedback to brokers on claim status, outstanding requirements and next steps. Engage with brokers to clarify merits, quantum, coverage and policy constraints where applicable. Maintain strong service levels that support broker confidence and long-term relationships. Build effective relationships with brokers by offering clear guidance, well-structured updates and professional communication. Work collaboratively with internal teams such as Claims, Assessing, Policy Services and Legal to resolve broker queries and escalate issues appropriately.

Work Scheduling

Organise own work schedule in order to get the job done, coordinating with support services and completed work within SOP.

Correspondence

Prepare tailored correspondence to clients, and third party claimants and stakeholders. Maintain and improve client relationships. Build effective working relationships with third parties (incl. insurance companies) and Attorneys. Build and maintain effective working relationships within TIH (Claims, Assessing, Policy Services and Legal Department).

Document Management

Create, organise and maintain files containing the correspondence and records of a senior colleague.

Document Preparation

Prepare moderately complex documents using a variety of computer applications such as Microsoft Office. Also responsible for gathering and summarising data for reports. Prepare and manage claim documentation for customers.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Ensure up-to-date knowledge of company products, systems and procedures.

Operational Compliance

Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Ensure fast, efficient and fair settlement procedures are followed. Assure all work meets technical / operations standards for quality.

Education

Grade 12/ SAQA Accredited Equivalent (Essential); STI Qualification (Advantageous); LLB/Legal Certificate (Advantageous); FAIS recognised qualification (Advantageous); Regulatory Examination (Advantageous)

Experience

1- 3 or more years Claims Experience (Essential); 3 or more years’ experience in insurance / financial / recoveries / liabilities or motor vehicle insurance environments (Essential); Experience in call centre environment (Essential)

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.