Onboarding & Training Specialist

Department: Operations

Location: Cape Town - Foreshore

We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team. In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products.

Your expertise will play a crucial part in enhancing client satisfaction.

Key Responsibilities

• Understand all the functionality within the various systems that the team onboard, implement and/or support (Unity Practice Management, Unity Search, Unity Entity Management etc).
• Interviewing clients and their staff to understand their business and operational requirements.
• Analysing the information that clients currently use to perform their duties.
• Train clients on all the functionality within the various systems.
• Problem solving of client issues.
• Functional testing of software.
• Assisting with the onboarding process in terms of checking the data once completed by the migrations team and providing all initial training for the client.
• Servicing clients in terms of their requirements of the system.

Skills, Knowledge and Expertise

• Ideally from the legal industry.
• Strong analytical and problem-solving skills, with the ability to think critically under pressure.
• Excellent communication skills, both verbal and written, to effectively convey technical information to non-technical stakeholders.
• Ability to handle multiple priorities and remain focused and organised.
• Proficiency in Microsoft Office products.
• Accounting knowledge and experience is an advantage.
• Understand all the functionality within the various systems.
• Previous training experience.
• Ability to work independently as well as part of a team, demonstrating strong interpersonal skills.
• Experience in client-facing roles, with a focus on customer service excellence.
• Previous legal accounts and/or case management experience is advantageous.
• Knowledge of relevant industry standards and best practices is advantageous.

Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Please note, all applicants must have the legal right to live and work in South Africa. Proof will be required during the recruitment process.