Customer Specialist

ASB Advice Centres (Branch Banking)

At ASB, we put our customers at the heart of everything we do. Our Advice Centres are evolving to better support how our customers live and bank today, and we’re looking for people who are passionate about delivering great customer experiences to join our Queenstown team.

No banking experience? No problem. If you bring the right mindset and a passion for helping people, we’ll teach you everything you need to succeed.

About The Role

As a Customer Specialist, you’ll support customers with a range of everyday banking needs while helping them get the most out of ASB’s digital and self-service options.

You’ll

• Build genuine relationships with customers and understand what matters most to them
• Guide customers to the right solutions, including confidently introducing digital tools
• Work across multiple channels to keep the branch running smoothly
• Take ownership of customer outcomes and follow through on commitments

This is a full-time role (40 hours per week, Monday to Friday), based in our Queenstown branch.

About You

You’ll thrive in this role if you:

• Enjoy working with people and building strong relationships
• Ask thoughtful questions to understand customer needs
• Adapt quickly and stay open to learning new skills
• Take ownership and follow through to deliver great outcomes
• Are comfortable supporting customers to embrace digital banking

Our values in action

At ASB, how we work is just as important as what we do. Our values of Care, Courage and Curiosity guide every interaction we have.

In this role, you’ll bring these to life by:

• Care (Kia Manaaki) – putting customers first, building trust, and delivering positive outcomes
• Courage (Kia Māia) – speaking up, taking ownership, and doing the right thing, even when it’s challenging
• Curiosity (Kia Mahira) – asking questions, listening deeply, and finding better ways to support our customers

What’s in it for you?

• Competitive salary
• Great staff banking benefits
• Health, life and income protection insurance
• Career development and internal growth opportunities
• A supportive, inclusive team environment

If you’re ready to start or grow your career with ASB, apply online today.

All successful candidates will undergo pre-employment checks, including Police, Credit, AML and qualification verification (NZ and overseas where applicable).