Technical HOD: Contact Centre

ExecutivePlacements.com

Recruiter

Communicate Recruitment

Job Ref

CTI006690/Chels

Date posted

Wednesday, June 10, 2026

Location

Cape Town, South Africa

Salary

600 000 Annually

SUMMARY

My client is searching for a Technical Operational leader who can take control, keep momentum, and turn chaos into results.

Every day, the pressure is on.

Targets. Deadlines. Moving parts. A team counting on the person at the front to make the right call when the clock is running down.

You know who you are.
You've led large teams.
You trust data over guesswork.
You spot problems before everyone else notices them.
And when the stakes are high, you don't slow down—you get sharper.

POSITION INFO

The profile: Minimum of 5+ years leading high-volume contact centre operations Intermediate SQL skills SELECT. JOIN. WHERE. (If those words don't scare you, keep reading) Excel wizardry and a love for data that tells a story Experience building strong leaders, not just managing them Calm under pressure Sharp under fire Always two steps ahead This isn't a role for someone who watches the action from behind a desk My client wants the strategist in the control room The detective at the keyboard The driver who floors the accelerator when everyone else hits the brakes If you can lead people, decode data, and outrun operational chaos Well, NOW you know where to find me. Connect with us on and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town. Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs.