Resort Manager

Position: Resort Manager (On-Site, Australia)

Location

Dampier Peninsula, Broome & Kimberley, Western Australia (Remote Location)

Work Hours

5 days per week (including weekends), approximately 45 hours per week

Role Type

Full-Time | Permanent | Sponsorship Opportunity

Reports To

Tourism Manager

Salary

AUD $75,000 – $80,000 per annum (inclusive of food and on-site accommodation)

Position Overview

This is not a traditional office-based Resort Manager position.

We are seeking an experienced, hands-on hospitality leader to oversee the daily operations of a unique, remote tourism destination in Western Australia. The successful candidate will thrive in a physically demanding, fast-paced environment and lead by example across all areas of the business.

From supporting marine operations and troubleshooting infrastructure challenges to assisting operational teams during peak periods, this role requires someone who enjoys being present on the ground rather than behind a desk.

This is an exciting sponsorship opportunity for South African hospitality professionals seeking a long-term move to Australia.

Duties & Responsibilities

• Lead the day-to-day operations of the resort, including accommodation, housekeeping, food and beverage, retail, and tourism activities
• Actively support operational teams during busy periods and staffing shortages
• Supervise front office, housekeeping, maintenance, and guest services to ensure exceptional service standards
• Oversee restaurant, bar, conferencing, and special event operations
• Support marine tourism operations and work collaboratively with relevant teams to ensure safe, efficient service delivery
• Monitor and improve guest satisfaction, responding promptly and professionally to complaints and incidents
• Manage purchasing, stock control, budgeting, and operational reporting
• Recruit, train, coach, and performance manage staff while fostering a positive team culture
• Ensure compliance with relevant health and safety legislation, licensing requirements, and company policies
• Develop and maintain strong relationships with guests, tourism partners, suppliers, and the local community
• Lead by example and promote a culture of accountability, teamwork, and exceptional hospitality
• Participate in the practical aspects of resort operations where required

Qualifications & Experience

• Minimum of 5 years' experience in senior hospitality leadership roles within resorts, lodges, or remote tourism environments
• Demonstrated experience managing multi-department hospitality operations
• Strong financial acumen, including budgeting, cost control, stock management, and reporting
• Proven ability to lead and motivate diverse teams in challenging environments
• Experience handling guest complaints, operational incidents, and crisis situations
• Proficiency in Microsoft Office and hospitality management systems
• Excellent communication and stakeholder management skills

Highly Desirable

• Previous experience living and working in remote locations
• Experience within safari lodges, island resorts, glamping operations, or similar environments
• Exposure to marine tourism operations and vessel safety practices
• Practical understanding of remote infrastructure, including generators, water systems, waste management systems, or facility maintenance
• Experience with reservation systems and POS platforms such as RMS, FareHarbor, Swift POS, or Tower POS
• Manual driver's licence (MR licence advantageous)

Personal Attributes

• Hands-on leadership style with a willingness to work alongside the team
• Calm and decisive under pressure
• Resilient, adaptable, and solutions-focused
• Strong work ethic and sense of accountability
• Comfortable living and working in a close-knit, remote community
• Guest-focused with a passion for creating memorable experiences
• Self-sufficient and proactive, with the ability to identify problems and implement practical solutions
• Leads by example and earns respect through action

AUD $75,000 – $80,000 per annum (inclusive of food and on-site accommodation)

Please note that this is an on-site role in a remote region of Western Australia. Candidates must be willing to relocate and live within a small, community-based environment.

Sponsorship is available for suitable South African candidates.

If you're looking for a role where no two days are the same, where you'll have the opportunity to make a meaningful impact, and where operational leadership truly matters, we'd love to hear from you.

Submit your resume and supporting documents via this portal or email them to ***email_hidden***