Senior Technical Manager

Tsebo Facilities Solutions is looking for a Senior Technical Manager to manage and deliver technical workplace services, including reactive and planned preventative maintenance. The role ensures efficient service delivery, compliance, risk management, and high-quality customer service aligned to the Master Service Agreement and Tsebo standards.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Workplace Management & Service Delivery

• Implement systems, processes, and capabilities for a cost-effective technical workplace solution
• Deliver integrated services aligned with requirements and performance standards
• Supervise technicians and engineers to achieve operational objectives
• Manage day-to-day operations, resolve issues, and drive service improvements
• Ensure compliance with regulations, policies, and contractual obligations

Technical Workplace Supervision

• Oversee technical services, maintenance, and site operations
• Manage contractor and supplier relationships
• Monitor performance and drive continuous improvement
• Ensure effective systems and reporting for service delivery
• Provide and manage helpdesk services
• Ensure health and safety compliance across all sites
• Manage risks and ensure regulatory compliance
• Oversee financial aspects, including budgets and cost control
• Supervise planned preventative and reactive maintenance
• Manage security services and additional technical services

Overarching Service Requirements

• Deliver services in line with Good Industry Practice and SLA expectations
• Support Tsebo brand, values, and business relationships
• Ensure staff capability, professionalism, and performance
• Maintain compliance with all policies, laws, and regulations
• Manage data and information effectively
• Coach, mentor, and develop technical teams
• Promote proactive health and safety practices

Skills and Competencies

Technical Skills

• Technical workplace and facilities management
• Maintenance planning (reactive and preventative)
• Health & safety compliance management
• Contract and vendor management
• Financial and budget management
• Service level agreement (SLA) management
• Systems and reporting tools MS Office proficiency

Behavioral Competencies

• Applying Expertise and Technology – Uses technical knowledge to deliver effective solutions and improve services
• Analysing – Identifies issues, evaluates data, and implements practical solutions
• Planning and Organising – Manages resources, schedules, and priorities efficiently
• Delivering Results and Meeting Customer Expectations – Focuses on service quality and achieving SLA targets
• Writing and Reporting – Produces clear and structured reports and communication

Qualifications

Education

• Matric (Grade 12) plus NQF Level 4
• Diploma or Degree in Hospitality / Facilities Management
• Bachelor’s degree in IT, Computer Science, or related field
• Proficiency in MS Office (Word, Excel, Outlook)
• Experience
• Minimum 5 years’ technical site management experience
• Minimum 3 years’ people management experience
• Experience in:
  • Project and budget management
  • SLA-driven environments
  • Contractor and supplier management
  • Resource and conflict management