IT Specialist

We are looking for a skilled and reliable Fractional IT Specialist to support our growing team on a part-time, remote basis. This is an excellent opportunity for an experienced IT professional who enjoys variety, autonomy, and making a real impact without the commitment of a full-time role.

You will serve as our go-to technology partner, helping us maintain a stable, secure, and efficient IT environment across support, networking, cloud infrastructure, and software systems.

Key Responsibilities

General IT Support & Helpdesk

• Respond to and resolve helpdesk tickets and end-user technical issues

• Provide remote troubleshooting for hardware, software, and connectivity problems

• Maintain documentation of common issues and solutions

• Set up and configure new user accounts, devices, and access credentials

Networking & Infrastructure

• Monitor and maintain network health, performance, and uptime

• Configure and manage routers, firewalls, switches, and VPN connections

• Troubleshoot connectivity issues and implement network improvements

• Ensure network security best practices are followed

Cloud & Server Management

• Administer cloud environments (e.g., Microsoft 365, Google Workspace, AWS or Azure)

• Monitor server performance and manage backups and disaster recovery procedures

• Manage user access, permissions, and licences across cloud platforms

• Assist with cloud migrations or optimisation projects as needed

Software & Systems Integration

• Support the integration of business applications and third-party tools

• Troubleshoot software compatibility and performance issues

• Liaise with software vendors for issue resolution and upgrades

• Identify opportunities to automate or streamline IT workflows

Requirements

Essential

• 3+ years of experience in an IT support, systems administration, or similar role

• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls)

• Hands-on experience with cloud platforms such as Microsoft 365, Google Workspace, AWS or Azure

• Proficiency in diagnosing and resolving hardware and software issues remotely

• Experience with software integrations and API-based tools

• Excellent communication skills in English (written and verbal)

• Reliable high-speed internet connection and a suitable remote working setup

• Based in South Africa

Advantageous

• Relevant certifications: CompTIA A+, Network+, Microsoft Certified, AWS/Azure Associate

• Experience supporting small-to-medium businesses (SMBs)

• Familiarity with ITIL or similar IT service management frameworks

• Experience with remote monitoring and management (RMM) tools