Cash Consultant

Job Overview

Business Segment: Personal & Private Banking

Company: Standard Bank of South Africa

Location: ZA, Western Cape, Knysna, Shop Z5, 50 Main Road, 04 Knysna Mall

Job Type: Full-time

Job Ref ID: 80410571A-0003

Date Posted: 6/17/2026

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To manage all cash-related client demand in-branch (walk-in clients, ATM/ANA support and cash assets) by executing transactions accurately, safely and in line with laid-down procedures, while identifying opportunities to migrate clients to appropriate channels and supporting sales through quality client engagement.

Key responsibilities

Deliver end-to-end cash service by engaging walk-in clients, understanding demand, completing cash and card-related transactions accurately, and ensuring a consistent client experience.

Manage branch cash assets by handling, controlling, moving, storing and balancing cash in line with policy, limits and governance requirements, including receiving cash from SBV and clients.

Maintain ATM/ANA availability through replenishment, balancing, basic maintenance and troubleshooting, and escalating technical or system issues to the relevant control teams to maximise uptime.

Execute risk and compliance discipline by adhering to duty of care requirements, escalating transactions above limits, and protecting client information through correct documentation sequencing, filing and confidentiality.

Support operational reporting and continuous improvement by completing required reports, updating MIS/capability charts, collating failure/variation information, and applying self-correcting actions to improve service delivery.

Qualifications

NQF 5 FAIS-recognised qualification (Required)

Minimum experience

1 to 2 years’ branch banking experience in a frontline cash/teller or similar role, supporting walk-in client demand and high-volume transactions.

Proven cash handling capability including bulk cash processing, balancing, cash control, and working within prescribed limits, with a strong record of accuracy (low differences/errors).

Experience supporting ATM/ANA operations (e.g., replenishment/balancing and first-line troubleshooting) within strict operational and regulatory requirements.

Working knowledge of branch governance and compliance including laid-down banking procedures, audit readiness, confidentiality and risk escalation protocols.

Additional Information

Behavioural Competencies

Adopting Practical Approaches and Examining Information

Articulating Information and Understanding People

Exploring Possibilities and Generating Ideas

Making Decisions and Managing Tasks

Producing Output and Upholding Standards

Following Procedures and Upholding Standards

Technical Competencies

Application & Submission Verification (Business Banking)

Banking Process & Procedures

Customer Acceptance & Review (Consumer Banking)

Customer Understanding ( Consumer Banking)

Processing

Product Knowledge (Consumer Banking)

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