Operations Manager

SELF STORAGE OPERATIONS MANAGER

Job Description Template

Position Title

Operations Manager

Reports To Pieter and Stephan

V1.2 JUNE 2026

Job Purpose

The Operations Manager is responsible for overseeing the daily operations of the self-storage facility, ensuring excellent customer service, operational efficiency, revenue growth, facility maintenance, and overall branch performance.

Operations Management

· Manage and oversee daily branch operations

· Ensure the facility remains clean, secure, and well-maintained

· Conduct routine site inspections

· Coordinate maintenance, repairs, and contractor activities

· Ensure compliance with company operational standards and procedures

Sales & Customer Service

· Handle customer enquiries, quotations, and lease agreements

· Drive occupancy growth and revenue targets

· Assist customers with move-ins and move-outs

· Resolve customer complaints and operational issues professionally

· Follow up on leads and overdue accounts

· Maintain steady move-ins and growth targets

· Active CRM management and lead follow-ups.

Administration & Financial Duties

· Manage daily administrative tasks and reporting

· Oversee invoicing, collections, and debtor management

· Ensure accurate record keeping and system updates

· Manage petty cash, banking, and reconciliations where applicable

· Audit transactions processed on site via WeConnectU and other supporting platforms

Staff Management

· Supervise and support branch staff

· Manage staff schedules and operational planning

· Provide training and performance guidance

· Ensure staff adhere to company policies and procedures

· Health, Safety & Security

· Ensure all health and safety standards are maintained

· Monitor security systems and access control

· Report incidents, damages, or security risks immediately

Minimum Requirements

· Grade 12 / Matric

· BCom Degree or a relevant tertiary qualification will be advantageous

· Valid South African driver’s license

· Own reliable transport

· Minimum 5 years of management experience

· Computer literacy (Microsoft Office, Google Sheets, and management systems)

· Strong administrative and customer service skills

· Experience in self-storage, retail, hospitality, property, or operations management is advantageous

Skills & Competencies

· Leadership and team management

· Strong communication skills

· Problem-solving ability

· Attention to detail

· Sales and negotiation skills

· Time management and organization

· Ability to work under pressure

Working Hours

· Monday to Friday: 08h00 – 17h00

· Every second Saturday from 08h00-13h00

· Public holidays worked on a rotational basis according to operational requirements

· Overtime may be required based on operational needs