Desk Coordinator (Housekeeping

Duties & Responsibilities

Operational Coordination

• Manage the housekeeping desk and act as the central communication point for all housekeeping operations.
• Allocate rooms to Room Attendants and Supervisors based on daily occupancy, priority status, and operational requirements.
• Monitor and update room status (vacant, occupied, out of order, inspected, etc.) in the Property Management System (PMS).
• Track room readiness to ensure alignment with Front Office check-in requirements.

Communication & Liaison

• Coordinate closely with Front Office regarding early check-ins, late check-outs, VIP arrivals, and priority rooms.
• Liaise with Maintenance for room defects, follow-ups, and status updates.
• Communicate special guest requests (extra amenities, special setups) to housekeeping teams.
• Handle internal calls and respond to housekeeping-related guest requests promptly.

Administration & Reporting

• Maintain accurate daily housekeeping reports, including:
• Room assignment sheets
• Room status discrepancy reports
• Lost and found register
• Out-of-order and maintenance logs
• Compile daily productivity reports for housekeeping staff.
• Assist in preparing shift reports and handovers.

Quality Control Support

• Track inspection status of rooms and ensure all rooms are inspected before being released to Front Office.
• Follow up on discrepancies between Front Office and Housekeeping.
• Ensure adherence to cleaning schedules and standards.

Inventory & Control

• Monitor usage and requisition of housekeeping supplies.
• Maintain records of linen movement and stock levels.
• Track and log lost and found items in accordance with hotel procedures.

Guest Service Support

• Ensure all guest requests related to housekeeping are handled efficiently and within service standards.
• Escalate any service delays or issues to the Housekeeping Manager.
• Support VIP room coordination to ensure rooms meet required standards.

Health & Safety Compliance

• Ensure housekeeping operations align with health, safety, and hygiene standards.
• Report hazards, incidents, or safety concerns immediately.
• Maintain proper documentation related to incidents and compliance checks.

General Outcomes Required

• Accuracy of room status updates.
• Room readiness turnaround time.
• Reduction in room discrepancies.
• Response time to guest requests.
• Communication efficiency between departments.
• Compliance with housekeeping standards and SOPs.

Working Conditions

• Shift-based work, including weekends and public holidays.
• Office-based within the housekeeping department.
• High interaction with operational teams and guests.

Skills and Competencies

• Strong organizational and coordination skills
• Attention to detail and accuracy
• Excellent communication (verbal and written)
• Ability to work under pressure in a fast-paced environment
• Strong administrative and reporting skills
• Computer literacy (MS Office, PMS systems)
• Problem-solving and decision-making ability
• Professional and presentable
• Strong work ethic and reliability
• Customer-focused mindset
• Team-oriented with ability to coordinate across departments
• High level of discipline and accountability

Qualifications

Education

• Grade 12 / Matric (essential)

Experience

• 1–3 years’ experience in housekeeping or hotel operations
• Experience working with a Property Management System (PMS) preferred (e.g., Opera)