Transformation Manager

Duties & Responsibilities

• Responsible for Diagnostic to Solution Proposal creation for digital projects
• Identify 'game-changing' capabilities by analyzing competitors and internal processes.
• Creative,consultative approach focused on future digital solutions for business challenges
• Foster relationships with key business leaders and other stakeholders to encourage adoption of innovation projects, as well as to define the project vision, scope, requirements, and deliverables.
• Collaborate with core and extended teams to deploy digital solutions by presenting the business case and value proposition to internal and client stakeholders.
• Responsible for project governance and reporting on digital projects to business units, leadership, clients
• Maintain awareness of new and emerging operating practices, technologies such as artificial intelligence, machine learning, and data analytics
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits Drive Digital projects and initiatives for value delivery to EXL and Clients
• Develop value and innovation strategy aligned to key clients’ strategic priorities
• Support in EXL strategic priorities for driving value capture for EXL
• Collaborate with teams to strategize and execute value and innovation
• Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
• Resolve implementations - Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships
• Build domain specific solutions and diagnostic toolkits
• Support in building best practice compendium on domain led solutions
• Support in developing capabilities for business development and solutioning for key prospects
• Compelling solutioning from value delivery standpoint

Technical Skills

• Strong Insurance domain preferable though not mandatory
• Functional Domain experience in Contact center
• Experience with Process Diagnostics and Solutions development
• Good understanding of Digital Solutions: Artificial Intelligence, Analytics, Process Improvement/Elimination/Lean Six Sigma and project management
• Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
• Proficient with MS-VISIO for flowcharting/process mapping software
• Experience of packaging and showcasing capabilities and solutions

Soft skills (Desired)

• Good Interpersonal skills
• Good written and oral Communication
• Strong Presentation skills
• Multi-tasking and prioritizing ability
• Project management skills to drive improvement projects / initiatives

Soft Skills (Minimum)

• Strategic focus and strong business acumen
• Demonstrates a global mindset
• Demonstrates an intellectually agile and analytical approach and thought process
• Is a brand ambassador
• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis.
• Problem solving skills
• Ability to resolve conflicts constructively and lead in a continually challenging environment

Qualifications & Requirements

• Undergraduate degree in Engineering / Computer Science is preferred. Experience in digital solutioning is a must
• 10+ years of overall experience including 7+ years of digital project management experience with demonstrated success and financial results with similar experience
• Proven ability to drive a solution from start to finish
• Experience in Insurance will be given strong preference
• Experience of packaging and showcasing capabilities and solutions
• Willing to work in 24X7 environment ability to relocate to Cape Town

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets