Sales Administrator

Sheldon Recruitment

Our client is seeking a Sales Administrator for a permanent role based in Johannesburg, Gauteng.

Applicants are required to strictly meet the following criteria:

Grade 12 or equivalent essential (Maths preferred).
2+ years’ warehouse-related experience as well as 2+ years’ experience in a sales support or sales administrative role, ideally within the chemical industry
Chemical-related experience is advantageous
Proficient in MS Office and Syspro
Excellent English communication skills
Confident and able to handle conflict situations
Willing to work flexible hours and able to deal well with customers

The s uccessful applicant would be responsible for, but not limited to:

Internal Sales / Customer Service Functions:

Direct liaison (via email, telephonically, etc.) between the sales force, customers, and company supply chain to fill all internal and external customer orders timeously and accurately
Receiving, processing and distribution of all customer orders
Handling of customer queries should they arise
Manage incoming calls from suppliers and customers
Identify back orders or no stock items and communicate with the client and sales force as to status
Close off back orders and ensure stock is received / dispatched according to customers’ requirements, within the specified time frame
Field and follow up on order and delivery queries
Process and submit proforma and/or urgent quotations within the specified time frame
Process FOL (Free on Loan) orders and ensure the relevant agreements are completed
Regular communication to update sales forces on logistics and issues regarding customer requirements
Provide regular feedback to clients and sales force regarding order fulfilment status
Assure all complaints are recorded properly and are closed out upon resolution with the customer
Maintaining a delivery note register for all manual orders

Administration Functions:

Manage all administration regarding orders received / dispatched
Ensure proper administration systems are maintained / utilised to ensure efficient and effective services to internal and external stakeholders
Ensure correct documents are utilised for the issuing and returning of FOL (Free on Loan) equipment
Assist with stocktake where required
Manage administration of Service Technician’s calendar

To apply email detailed CV, and all supporting documentation through to ***email_hidden***

If you have not received a response within 7 working days, please consider your application unsuccessful